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online update doesn't work

Explorer ,
Aug 21, 2012 Aug 21, 2012

I'm trying to update online to 9.0.2 and always I'm told that the update server doesn't respond:

robohelpupdatefails.PNG

I don't understand how this could be a firewall problem unless Adobe wants to connect actively

from the outside to a port of my computer (which is indeed connected through a firewall and a NAT gateway).

I don't have problems doing other Adobe upgrades (like Flash or Adobe Reader) this way.

--

Christoph

972
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Adobe Employee ,
Aug 21, 2012 Aug 21, 2012

Hi Chris,

Please download the offline patch and install it, make sure you check the version and then download the patch, Here is the link: http://www.adobe.com/support/robohelp/downloads.html

Thank

Priyank

Thanks,
Priyank Shrivastava
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Explorer ,
Jul 29, 2014 Jul 29, 2014

Link doesn't work

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Community Expert ,
Jul 29, 2014 Jul 29, 2014
LATEST

Working for me fine – try again.

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