Did you select RoboHelp in the dropdown box and click Go? The
7.01 update isn't mentioned on the main Updates page. You have to
go to the RH updates page specifically.
The question was "How can we tell if we have the latest
version?"
Look in Help | About. If it says 7.01.001 you have the
update. Otherwise the simplest solution is Help | Updates but if
that doesn't work, then the links provided will solve the matter.
Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
When I go to Help > About, it says "RoboHelp 7.00.145".
And under Help, "Updates..." is greyed out. Does that imply the
software is up to date and no updates are available?
nope, as Peter said, 7.01.001 is the latest and greatest.
Updates is grayed out - I wonder if you have an active
internet connection? Maybe the menu link isn't active unless you
do? Or, have you fully registered your copy? Just a few things to
ponder...
Imarden - that was the condition on my co-workers' machines,
too. The update was grayed out, which suggests that one is not
needed. Now I work with a bunch'a sharp people, and once alerted,
were very aggressive about getting that update, but had I not
participated on the Forum, no one would have known. Also, I believe
that I was the only person to get an update notification from Adobe
- Note that all of our copies are legal and registered!
well, to both Screen and Hugh, if you both have registered
copies, and you are connected to the Internet when you check the
Help menu, and the Updates option is grayed out, sounds like you
can do one of two things. you can go grab the update from the link
provided above in this thread, or you can contact Adobe support to
find out why the updates aren't readily available to you. if you
contact support, let us know what you find out so that others can
possibly avoid that route.
If "Update..." is grayed out, you don't have admin rights on
your computer. I had this problem too. After I got admin rights,
"Update..." wasn't gray anymore and I could get the latest version
:-)
ahhhh - of course. I just assumed that admin rights were in
place since you need them to install RH successfully. So this
possibility never crossed my mind!
While the issue of not having admin rights solves what
happened, it's still a big issue. In large companies, admin rights
are given out sparingly (I happened to get mine by accident, it
appears.)
The thing is that under this condition, no one in the user
group would know about critical updates. Generally, the people with
admin privileges would not be tracking individual installations.
/t5/robohelp-discussions/patches-and-updates/m-p/397903#M16860Nov 28, 2008
Nov 28, 2008
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Has anyone downloaded the RoboHelp 701 update recently? I
went to
http://www.adobe.com/support/robohelp/downloads.html
and downloaded "RoboHelp 7.0.1 update (18.03 MB)" but I got a file
of 9013kB which doesn't run properly.
So here I am with my shining new PC and I can't use RoboHelp
(boo-hoo!)
I reported it via "Send feedback"; maybe it'll be fixed soon.
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