PDF bookmark hierarchy is incorrect using RoboHelp 2019

[JC @ Salient]

I am generating a PDF from RoboHelp 2019. The TOC seems to correctly reflect my defined Table of Contents. However the PDF bookmark hierarchy is incorrect. It seems to be a straight listing of topics regardless of the TOC hierarchy or heading levels. This is especially problematic because the PDF defaults to opening the bookmark panel. Has anyone else seen this or have a fix for this issue?

[Peter Grainge]

Karin

I have created a Classic and a 2019 project as well as a Word document that explains things. I will try to attach the Word document but I am not sure I can in this forum. If it doesn't work, email me via my site and I will send you the document and the projects.

Hopefully it covers all the issues and if it does, I will then liaise with Surbhi.

[Karin Albrecht]

Peter, I could successfully download the .docx-file. To me, your summary describes all existing problems. Thank you for taking care of this.

Karin

[defaultp8935bm7h02p]

Any updates regarding the initial issue? I also have to problem, that the pdf bookmarks are in a "straight listing of topics regardless of the TOC hierarchy or heading levels".

[Karin Albrecht]

Sorry, I cannot answer that, as I am now using RH 2020, new UI. There, everything works fine.

[Peter Grainge]

@defaultp8935bm7h02p I am assuming you are on 2019. If you have Update 14 applied then you have all the fixes. I am pretty sure it was fixed.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[defaultp8935bm7h02p]

I am on RoboHelp v2019.0.14 but sadly it's not working.

The TOC inside the PDF looks fine and has the correct indentation, but the "bookmark" functionality inside my pdf viewer shows all topics on the first hierarchy level.

[Peter Grainge]

It might be worth having putting out a call to Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[defaultp8935bm7h02p]

@Peter Grainge Thank you! I will reach to Adobe about this. If they can solve the problem or give me an usable workaround I will reply here.