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Perte bouton "Retour" sur table des matières avec RoboHelp 2022

Explorer ,
Jan 02, 2024 Jan 02, 2024

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Bonjour,

Je suis passée de la version 2019 à la version 2022 de RoboHelp.

Sur la nouvelle version, sur la restitution de la sortie Responsive HTML5, il me manque le bouton "Retour".

Avec la version 2019

Agns2935133486cq_0-1704195572558.png

 

Avec la version 2022

Agns2935133486cq_1-1704195603460.png

Je n'ai plus l'affichage du bouton "Retour".

 

Les paramètres de 2022 sont pourtant corrects

Agns2935133486cq_2-1704195697379.png

Les fichiers image (png) sont bien présents. 

Pour toutes les autres images je n'ai pas de problème.

 

Si quelqu'un a une idée ?

Merci 

 

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correct answers 1 Correct answer

Community Expert , Jan 08, 2024 Jan 08, 2024

Now that I have seen the project, I can see what has happened. Adobe have redesigned the Back functionality.

 

I thought the small arrow at the top was related to a browse sequence but it is a replacement for the Back tile. I suspect that is because for some users tile space was at a premium.

 

If you right click the top arrow and select Inspect, it shows it is controlled by this functionality.

 

image.png

 

Maybe one of your developers can dig into that and figure out where the image is called and chang

...

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Community Expert ,
Jan 02, 2024 Jan 02, 2024

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Was that with the 2019 Classic version or New UI?

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Explorer ,
Jan 02, 2024 Jan 02, 2024

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Bonjour,
C'est la nouvelle version de l'interface.

Agns2935133486cq_0-1704268281299.png

Merci

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Community Expert ,
Jan 03, 2024 Jan 03, 2024

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That is what you have updated to. What @Jeff_Coatsworth meant was what version did you upgrade from. 2019 was available in the Classic UI and the New UI. Which one of those were you using before upgrading to 2022?

 

Have you selected the browse sequence in the preset?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Explorer ,
Jan 03, 2024 Jan 03, 2024

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En version 2019, j'avais l'affichage classique.

J'ai migré en version 2020 avec le nouvel interface utilisateur ou là j'ai perdu le bouton "Retour".

Du coup, je suis passée en version 2022 en pensant qu'il y aurait peut-être une correction.

 

Je ne comprends pas la dernière question : Avez-vous sélectionné la séquence de navigation dans le préréglage ?

Ca se trouve à quel niveau ?

 

Merci

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Community Expert ,
Jan 03, 2024 Jan 03, 2024

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Looking again at your images you are referring to some buttons and using an old sample project.

 

In your first image you have a tile labelled Retour. Normally the tiles represent books in the TOC and don't include a return button as standard. Is that what is missing?

 

Your last image shows Retour. I will have to open an old version of RoboHelp to see that project as Employee Care has not been included in the samples since RoboHelp 2017. May not be today.

 

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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Explorer ,
Jan 03, 2024 Jan 03, 2024

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C'est effectivement mon problème. Il me manque la tuile Retour.

La première image est mon ancienne version (en fait, je me suis trompée, j'étais en 2017). Dans cette version au niveau du paramétrage j'avais :

Agns2935133486cq_0-1704274676142.png

Et j'avais bien la tuile Retour.

 

En 2020 et 2022 j'ai bien le paramétrage :

Agns2935133486cq_1-1704275029887.png

Mais je n'ai pas la tuile Retour

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Community Expert ,
Jan 03, 2024 Jan 03, 2024

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This seems to be the English version.

 

image.png

 

It is TOC related but I can't quickly see where it comes out when you generate. Please add a screenshot from an old output with the images showing.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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Community Expert ,
Jan 03, 2024 Jan 03, 2024

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In English, this screen I believe.

 

image.png

 

What I am seeing is when I generate the top level books show the image top and bottom right. If one of those tiles goes to a lower level book, then see what that contains with a back button.

 

image.png

 

What is it you are missing?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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Community Expert ,
Jan 03, 2024 Jan 03, 2024

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You could try adding a new Indigo template. You don't have to delete the old one, just change the name a little.

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Explorer ,
Jan 03, 2024 Jan 03, 2024

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Avec un nouveau modèle Indigo, je n'ai pas non plus de tuile Retour, mais j'ai un bouton Retour qui se trouve positionné en haut de l'écran (sous l'image Cegid PMI).

Ils ont du changer l'ergonomie de l'écran.

Agns2935133486cq_0-1704277071824.png

Pour le faire ressortir dans mon interface, il faut juste que je change la couleur. Actuellement, le bouton est bleu sur un fond bleu ... je ne l'avais donc pas vu !

Il faut juste que je le mette en blanc.

 

Merci de votre aide

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Community Expert ,
Jan 03, 2024 Jan 03, 2024

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I think you are confusing two functions.

 

  1. The one you are pointing to now is the back button for a browse sequence.
  2. The one in a tile as in your first image is to do with the TOC tiles. When you open the TOC you will not see that back button but if you click one of the tiles and if that goes to another tiled page because the book had sub-sections, then you will see the tile with the arrow pointing up. That is go take you back to the first page of tiles. Nothing to do with browse sequences.

 

I'm not lost as to which problem you are fighting.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

 

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Explorer ,
Jan 04, 2024 Jan 04, 2024

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Merci pour la précision.

Ce qui signifie qu'avec la nouvelle version, il n'y à plus de tuile TOC pour le retour ?

S'il n'y a pas de solution, pour mon projet le bouton de retour d'une séquence de navigation peut convenir.

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Community Expert ,
Jan 04, 2024 Jan 04, 2024

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That's not quite what I am saying.

  • When you first open the help, there will not be a back button for the simple reason there is nothing to go back to.
  • When you click a tile that takes you to a further tiled page because of your TOC construction, then you should see the back button.

 

image.png

 

Are you saying that is not what you are seeing?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Explorer ,
Jan 04, 2024 Jan 04, 2024

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Effectivement, c'est ce que je dis.

Lorsque je clique sur une vignette qui m'amène sur une autre page en mosaique, je n'ai pas la tuile Retour.

 

La page d'accueil de mon aide est celle-ci :

Agns2935133486cq_0-1704357164280.png

 

Si je clique sur la tuile Aide, j'ai ceci :

Agns2935133486cq_1-1704359437057.png

- je n'ai pas de tuile Retour

- j'ai par contre en haut le bouton de retour de séquence de navigation.

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Community Expert ,
Jan 04, 2024 Jan 04, 2024

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OK.

  1. Create a new simple dummy project with just a few topics. They don't need any real content, just a few words.
  2. Set up a TOC with top level sections (books) and lower level sections to copy the structure in your real project.
  3. Export the skin from your real project to any location.
  4. Import that into the dummy project.
  5. Check you still see the problem.
  6. If you do, see the Contact Page on my site and follow the instructions there to send me the project.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Explorer ,
Jan 08, 2024 Jan 08, 2024

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Le problème est le même sur un nouveau projet avec l'import de mon habillage.

Je vous ai envoyé le projet Test.

Merci pour votre aide

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Community Expert ,
Jan 08, 2024 Jan 08, 2024

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Now that I have seen the project, I can see what has happened. Adobe have redesigned the Back functionality.

 

I thought the small arrow at the top was related to a browse sequence but it is a replacement for the Back tile. I suspect that is because for some users tile space was at a premium.

 

If you right click the top arrow and select Inspect, it shows it is controlled by this functionality.

 

image.png

 

Maybe one of your developers can dig into that and figure out where the image is called and change it. Alternatively you can try Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

 

Another option involves changing to a Frameless template where Adobe are focussing all development. They have many more customisation options although I haven't checked for this one. It would involve changing any context sensitive URLs if you go that route. Map IDs would not be affected.

 

Sorry after all this I haven't given you what you want but at least you know it is a design change rather than a bug.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Explorer ,
Jan 09, 2024 Jan 09, 2024

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Merci pour le temps passé.

Vous m'avez bien aidé en me conseillant d'utiliser un autre habillage pour la sortie. Cela m'a permis de trouver le nouvel emplacement de la touche Retour.

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