Please Help Me! Error 1391!

[aleCJB]

Hello!
Sorry for my bad english!!!!
I use RoboHelp X4 for WORD.
I continue get this error 1391 and I can't save my document.
During the saving Robohelp tell me (italian):
Impossibile completare il salvataggio a causa di un errore di permesso di file e:\....\MyDoc.rtf
that traslate is (about!!)
Impossible teminate save because append an error on right file e:\...\MyDoc.rtf
and then tell me (english):
RoboHelp received Word error 1391. If you continue to get this error, contact eHelp Corporation for Technical Support
Before i ask to you because I don't speake english very well!
Thank you very much, Alessandra

[Peter Grainge]

Welcome to the forum

I have just come back from a holiday in Italy so let's see if I can help you.

A little bit of Googling indicated that a Word user had this problem with a file that was on a network. Is your RoboHelp project on a network? Not good. Move the project to your hard disk and see if it recovers.

If that is not the problem, what version of Word are you using?

[aleCJB]

Thankyou very much for your answer!
I have my project on my Hard Disk!
I use Word 2000 (9.0.6926 SP-3).
The problem append when I put many big immages in a topic.
Than you, Alessandra

[Peter Grainge]

Are the images displayed in your topics are you showing the true code? It's an option on the RoboHelp menu in Word. Change to code and it will probably then compile OK.

[aleCJB]

Thankyou for your answer, but the error now is 1400.
I think that my PC have a problem: when i run Robohelp and consequently Word, my CPU is totaly busy from Word process, also if i do nothing. Is this behaviour normal?
Thankyou very much, Alessandra

[Atul_Saini]

testing merge feature

[Peter Grainge]

I am sorry but I don't know what error 1400 is. What you are seeing with your CPU stats though is perfectly normal.

Create a new project without any images and see if you have any problems there. Then introduce a few images and see what happens.

Post back with the results.

[aleCJB]

I have already try with a new project, but when I put many image in a topic he problem happend.
Are there a limit for the images in a topic?
Now I try with many topic with few imge. I hope.
Thankyou very much! Alessandra

[Peter Grainge]

If I understand you correctly, you are now getting this problem in a new project that you have created. If so, how big is that project if you zip it up?

[aleCJB]

Hello!
The project zipped is 1524 KB.
Thankyou Alessandra

[Peter Grainge]

OK email it to me but please DO NOT send the email until the end of your working day today.

Just click my username to create the email.

[aleCJB]

Thanks! Ale

[Peter Grainge]

I did not receive a file from you yesterday. Have you resolved the problem? If not send the zip file after 15:00 hours today your time.

[aleCJB]

Sorry!!! I have already send to you the project zipped this moorning!
Sorry!!!
I work untill 12:30 but this nigth i can re-send you the progect.\
Sorry! Alessandra

[Peter Grainge]

OK I have now seen the project.

The problem is because you are pasting images into your Word document. You must insert them via the RoboHelp menu in Word (or the RH icon). Second, it is essential that when you compile, you first go to the RoboHelp menu and select the True Code view so that you see text in your document rather than the image. Your project will then compile with the images showing.

Out of interest, what part of Italy are you in?

[aleCJB]

Thankyou very much!!!!!!!
Then i try to work how you learn me!!!
Thankyou!!!!

I live in Brescia near Milano and near Garda's lake!
My city is small but is very very nice.
Where did you come, in Italy ?
Where are you from?
Bye bye, Alessandra

[Peter Grainge]

A long time since I visited that part of Italy. My recent trip was to Sorrento.

I live in Guildford, Surrey, UK. About 35 miles south west of London.

[aleCJB]

Hello!
Thankyou very much!
Yours directions are right!
My project now run!
You have save me!!!
Bye bye Alessandra!

[Peter Grainge]

What a nice start to my day. Glad it sorted things out.

I'll drop by some time for a glass of Italian wine!