Popups work in preview but not in compiled help

[Adrienne_Maxie]

Hello,

I am using Robohelp 8 and have been having problems displaying popups in my compiled help. When I view a topic that contains popup links in the WYSIWYG, I can preview the popup topics with no problem, but when I compile and click on a link that contains a popup, nothing happens. I get a warning in the bottom of the browser window that says "Error on page" with no further details. Is there a setting somewhere that I need to adjust. I have never had this problem before.

Thank you in advance for any input.

Adrienne

[Praful_Jain]

You did not mention which output you are generating. DId you try with a new project with just 2 topics, and adding a popup in the first topic and see if your issue persists or not.

thanks

Praful

[Adrienne_Maxie]

I am generating webhelp. This problem seems to be limited to this one project. A reinstall wasn't helpful either..

[Captiv8r]

Hi there

The popup functionality depends on the ehlpdhtm.js file. Years ago I had a large project where popups broke in topics that were heavily buried in a deep folder structure. I managed to make them work by amending the path to the js file so it was shorter. This also meant I had to copy the js file to the folder where the popups were broken.

Cheers... Rick

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[Guest]

I've come across a similar thing to Rick. It's a good idea to make sure folder structure is as simple as possible. Personally I only use one level of folders within a project.