Pressing mute opens Cross Reference and Select Topic dialogs

[D.Desmet]

If I press the mute button on my keyboard while editing a topic, the Cross Reference dialog opens followed by the Select Topic dialog (and the audio mutes). This is not a big problem, but similar to discussion  Pressing the CTRL key automatically zooms out

[Jeff_Coatsworth]

Interesting - what point version of RH are you running?

[D.Desmet]

2020.6.76

[Stefan Gentz]

Is the mute button on your keyboard maybe on a function key (e.g., on my keyboard it's on F10)?

There is an additional function ("fn") button on many keyboards you can use to switch between the F-Key and the additional function.

[D.Desmet]

I have 12 function keys: F1 to F12 from left to right. Then comes the mute, lower volume and increase volume buttons. It is a DEL QWERTY keyboard.

[Peter Grainge]

Have you tried the same solution as in the thread you cite?

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[D.Desmet]

If you mean restarting RoboHelp, this is a phenomenon that I have for some time, so I restarted RoboHelp already a lot of times. I also looked in the RoboHelp keyboard shortcut list but did not find a shortcut for Cross Reference.

[Peter Grainge]

Interestingly the same happens for me but it also happens in any app so it looks like a Windows bug if you also see it in any app.

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[D.Desmet]

I only have this with RH.

[Peter Grainge]

I think you'll have to contact Support on this one. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information