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Pressing mute opens Cross Reference and Select Topic dialogs

Explorer ,
Nov 18, 2021 Nov 18, 2021

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If I press the mute button on my keyboard while editing a topic, the Cross Reference dialog opens followed by the Select Topic dialog (and the audio mutes). This is not a big problem, but similar to discussion  Pressing the CTRL key automatically zooms out

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Community Expert ,
Nov 18, 2021 Nov 18, 2021

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Interesting - what point version of RH are you running?

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Explorer ,
Nov 18, 2021 Nov 18, 2021

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2020.6.76

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Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

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Is the mute button on your keyboard maybe on a function key (e.g., on my keyboard it's on F10)?

There is an additional function ("fn") button on many keyboards you can use to switch between the F-Key and the additional function.

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Explorer ,
Nov 18, 2021 Nov 18, 2021

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I have 12 function keys: F1 to F12 from left to right. Then comes the mute, lower volume and increase volume buttons. It is a DEL QWERTY keyboard.

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Community Expert ,
Nov 18, 2021 Nov 18, 2021

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Have you tried the same solution as in the thread you cite?

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Explorer ,
Nov 18, 2021 Nov 18, 2021

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If you mean restarting RoboHelp, this is a phenomenon that I have for some time, so I restarted RoboHelp already a lot of times. I also looked in the RoboHelp keyboard shortcut list but did not find a shortcut for Cross Reference.

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Community Expert ,
Nov 18, 2021 Nov 18, 2021

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Interestingly the same happens for me but it also happens in any app so it looks like a Windows bug if you also see it in any app.

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Explorer ,
Nov 26, 2021 Nov 26, 2021

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I only have this with RH.

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Community Expert ,
Nov 26, 2021 Nov 26, 2021

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I think you'll have to contact Support on this one. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

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