Print output throwing up an error

Report · Jun 25, 2013

I have been able to generate print word output from Robohelp projects without any issues. But since yesterday, I am seeing this error at the end of the print output process. I can still see the Word output, but I don't know why this compilation error is appearing. Please guide.

Report · Jun 26, 2013

Are you sure you are able to see the printed file? The message suggests that the generated file is not being saved in the location you specified in the single source layout. Could you be looking at the temporary file and not the saved file? Does your output directory contain the FSMS_TCR_Final.doc file? If so, does this open OK?

Try generating to a different location. Does this produce the same error?

It would also be useful if we knew if the issue was only with this one project and what has changed since yesterday.

Report · Jun 27, 2013

Thanks Colum.

The printed file saves in the SSL subfolder of the project folder as usual and also opens normally.

Generating to a different location also throws up the same error, but the word file is saved.

I am facing the same issue with another project as well. After doing a thorough analysis of why this could be happening, I came to the conclusion that this error could be due to the size of the documents I am dealing with. The output files of these two docs are in excess of 800 pages. However, when I remove some parts of the document, the output is generated without the error message. But, the portions I remove occupy the maximum number of pages in the output document.

I am able to proceed with the post-processing steps on the saved word files, but I would like to eliminate these internal errors and compilation messages. I fear there could be something in the saved files that could create problems later on.

Please advise.

Report · Jun 28, 2013

That's a big Word file for sure. How many topics are in your RH project?

Is print your only output or are you also generatiing other outputs (e.g. WebHelp, CHM)? If so, maybe a better approach would be to split the RH projects into child projects and merge them together.

If you must keep the content all in the same project, you could just produce two Word files each with half the TOC in it and merge them together after you've generated the output.