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Print Preview Inconsistent in RoboHelp Frameless

Participant ,
Sep 09, 2021 Sep 09, 2021

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I am using RoboHelp 2020.5.71 to generate Frameless help.  I didn't notice this issue before, but a user reported today that clicking the Print button from the Frameless help opened a blank Print Preview page.  I tested using Chrome and Edge. I am now seeing three scenarios: 1) the preview displays as expected using the correct style sheet, 2) the preview displays the correct content but the correct style sheet is not applied, 3) the preview is blank.  I am seeing mixed results for the same URL (topic).  I can click the Print button one time and get the correct preview.  I can close the preview window without printing the page, click the Print button again, and have the system now display a blank preview for the same URL (topic).  Is anyone else seeing this?  Any resolution ideas?  Thanks! 

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Adobe Community Professional ,
Sep 10, 2021 Sep 10, 2021

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I noticed an issue with losing the CSS styles just recently but had not looked into it further yet. I have not seen the other issues.

 

I will report the loss of styles and include a link to this thread. You can then vote for the bug to be fixed and if others are seeing it, they should also vote.

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See www.grainge.org for free Authoring and RoboHelp Information

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Adobe Community Professional ,
Sep 10, 2021 Sep 10, 2021

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Please click this link and add your vote if you are seeing this issue.

 

RH-10027 | Tracker (adobe.com)

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See www.grainge.org for free Authoring and RoboHelp Information

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Participant ,
Sep 10, 2021 Sep 10, 2021

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I just now checked back from replies.  I voted for the bug fix you listed, Peter.  I also added a bug report (not knowing you had already added one): https://tracker.adobe.com/#/view/RH-10041.  This one addresses the blank Print Preview screen as well as the loss of the style sheet formatting.  We have had multiple customers report this issue to us now.

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Resources
RoboHelp Documentation