Printed Document not correct for RH7 Word

[Ms_Judy2]

I need help with the pdf print function.  So far everything appears to working perfectly and thank you who have helped me get to this point.  I am now trying to use the "Prined documentation" function of RH7 and have a few issues:

1.  I am getting blank pages and do not see them in Word. Where are they? How do I remove them?

2.  I have a page in Word but it does not print to pdf, I think it just might be one of the above blank pages that is not printing.

3.  I am also having difficulty with the setup as far as TOC and Chapters do not match.  I will review other discussions.

Everything appears correct in Word so there is something in the outline I don't yet understand or somewhere else.  I cannot see page breaks except for those in Word and they appear to be correct.

Suggestions? Ideas? Help?

Thank you

[RoboColum_n_]

Are you generating the PDF at the same time as the Word file? What happens if you create the Word file and then create the PDF from that rather than using the PDF option in the single source layout.

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[Ms_Judy2]

Ok, I did try your suggestion and it does create a Word file.  However, the Word file has the same results as the pdf so there is something else I am missing with this process.  Here are a few "clues" if you will:

1.  Both pdf and word create a TOC that looks good

2.  Both create the documents alike

3.  One of the issues is that the first half does in fact put a separate topic on each page, which I selected in both pdf and word

4.  Then somewhere in the middle topics appear on the same pages.  I did check the headings and they do match all the way through.

5.  The bmp RH& Word inserted images are not all visible...some are some are not but all images that I copied and pasted in to word are visible.

6.  At the top of the pages for both pdf and word there are Book titles, page titles, some document name titles and then on the upper right corner there are a few section / book titles.  This is very inconsistent.

7.  Links are not printing consistently in double underline green which is how I have them all set, but different colors, usually black and some are not underlined.

8.  The page headings are all smaller print verses the Heading 1 design I set, but the individual headings that fall underneath are mostly correct.

Examples, [(my comments are within (   )] although there is additional spacing in the copy process:

Apply to all Sections in Data Capture Operations  (This is actually a book in help and should be Helvita 14 Bold)

Data Capture Operations  (This is the head and should be like this)

Below is a view of the opening page options within the Data Capture module and the quick links that correspond to each function within this module. You may not have access to all of the functions listed and those will appear Grayed out if you do not have access.

(This should be an image and it was added through RH& Image)

Initial Filing

Incomplete Initial Filing*Incomplete_Initial_Filing   (These are all links and should be like the top one with double underlining)

Incomplete SupplementalIncomplete_Supplemental

SupplementalSupplemental

Modify/Delete Crash ReportModify_Delete_Crash_Report

With this said, my 2 outstanding issues are:\

1.  Separate pages for each topic

2.  Visibility of all images on the pdf.  Word not as important.

Hope this helps explain the issues and gets me to resolution.  I feel it is simple, I just can't put my finger on it!

Thank you for helping.

[Ms_Judy2]

I believe I have resolved my issue, however it is a work around.  The formatting for the Printed Word doc differs from the Help.  Thus when I create the printed Word doc, I had to go back into it and make edits so it would look the same as Help.  It required some adjustments to Font size and color as well as some Header and Chapter changes.  The Word doc creates Chapters which were not part of the Help.

Finally, I manually copied and pasted the images back in the document so they will print.

This may be the overall difference.  Once I got the word doc to Print Preview the way I think it should look, I then created a pdf from the doc. This bypasses RH7 printed documentation for pdf, but I was able to use it for Word and created a document I could edit.

Personally, I feel it should work within the tool, but this workaround got me the result I needed.

[Peter Grainge]

Are you using RH for Word or RoboHelp HTML?

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Ms_Judy2]

Word and WinHelp4.

[Peter Grainge]

So now you have pasted your images in, can you still generate the winhelp?

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Ms_Judy2]

There are 2 answers to this question as there are 2 separate Word docs involved.

First, I used Printed Documentation to create a printed Word doc.  In this doc, I went back and fixed the fonts, page breaks, headings and added the images back so they were viewable. I tested this with Word Print Preview.  There were a few that did not show when I created the document using RH7 Printed Documentation, word .doc.   I then saved my updated .doc and created a .pdf from it.

Secondly, the answer is yes.  I did copy and past some pictures into the the RH7 Word doc. I created these documents by using a combination of Word and Paint until I got the look I wanted and then copied and pasted into the RH7 Word.  I upgraded the computer to 3gb of memory and yes, it does compile and create a .hlp that views everything exactly as I wanted.

I struggled with getting RH7 to work with pics (bmp) files for a WinHelp4 Help module so I got creative and came up with these workarounds.  I have since tested it by putting the new WinHelp4 files into the application and it views perfectly. Although this is painful process, it works.

RH probably works better with XHTML, Webhelp and some new technology but the application I was assigned is so old I had to create a WinHelp4 Help.

[Peter Grainge]

If you are able to create a .hlp file with pasted images you are very lucky. There is a point at which it will baulk. If you do have that problem when generating the hlp in future, it is because of pasted images.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Ms_Judy2]

Oh, it did baulk. So I went back and used RH Word Image to insert.  Everything was good until I tried to print.  The printed document would not show the images and that is when I went back and put the images in the document.  Then it worked, very odd...

There has to be a way to Insert the Images through RH and view them in a printed document...this is the crux of the issue.