Printed documentation does not follow selected style sheet

[disneeprincess]

Hello,

I'm using RoboHelp 2017 (13.0.2.334).

When I create a Word output, the output does not follow the style sheet that I selected.

For example, it changes all of the body text from Verdana to Times New Roman.

Even if I select 'Use the project's CSS styles', the font is Times New Roman, not Verdana as used in the online output.

I have used the same style sheet for years, and the last time I created Word output (November 2018), it worked correctly.

Do you have any ideas what could have changed or what I can check to fix this?

Thanks,

Julie

[Peter Grainge]

In the last page of the print dialog, you have tried selecting your project CSS and Use the Project's CSS, correct?

I think the quickest solution might be to create a new print layout, not a duplicate. Initially ignore getting all the same settings, just test the styles are correct.

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See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

[disneeprincess]

Thanks for the suggestion. I still couldn't get it to print correctly. I contacted Adobe Support and am working with them. If we get a resolution, I will post again. Thanks as always for your help.

[Peter Grainge]

Also post back if you do not get a solution. Sometimes a bit more digging or looking at the project can come up with something not in their armoury.

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See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

[gjg097]

Sorry to resurrect this old post, but I was having a similar problem in Robohelp 2020.8.34. Generating a Word file from Robohelp did not follow the Word styles and changed a lot of my Verdana headings and Arial body text to Times New Roman.

I made a new Word Output Preset and changed the settings one by one and found that as soon as I selected a Word Template, that is when the Times New Roman started appearing. This template had been working and the styles I was using from it were not Times New Roman. However, I went ahead and re-created the Word Template .dotx file from scratch with the desired styles. Using this new Word Template in the RH output preset succeeded and the Times New Roman is gone.

[Peter Grainge]

@gjg097 Thanks for posting that. It may encourage someone else with the issue to try a new template.

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