Problem with RoboHelp 8

[aDuck13]

I've never used RoboHelp for Word, but had a project come up at work. I'm having a few problems with it.

The first problem has been brought up in this forum before, but I did not see an answer for it. When I create a hyperlink in the .doc and/or the .rtf file, it doesn't work after I compile it. It looks like a clickable link, but it isn't active.

The second problem also deals with hyperlinks. There was already a hyperlink in the document, but it was broken. I need to change the name of person in that (broken) hyperlink. I changed the name and the email in the document, but when I compile it it shrinks the font size of the hyperlink from 12pt to about 8pt and it still doesn't work. After I saw that it was changing the font size, I changed it back to the original name and the font size stayed the same. Then I deleted the document and imported another copy of it.After compiling it, the font size for the hyperlink stayed at 12pt. Just to check, I changed the phone number in the block of text, not the hyperlink, but the hyperlink still shrunk.

I'm sure there is something I'm missing about hyperlinks in this thing, but I've been messing with it on and off for two days and haven't fixed it yet.

[aDuck13]

Ok, I've figured out that the Word hyperlinks do not work after it has been compiled. I tried using hotspots and buttons, but it still isn't working. I tried using mailto: in both buttons under the macro section.

Any suggestions?

[princess_betty]

Based on your statement about never using Robohelp for Word, I have to ask the dumb question... sorry...

Are you using Word's hyperlink feature to add the mailto link like you would in a plain old word doc not associated with RoboHelp? If so, that is not where you add it.

In RH for Word to add the link, highlight the text, right click and select Insert Help Jump... If you are adding a mailto link, select Action Type HTML Jump and in the URL or File add mailto:name@anywhere.com

For the link you want to correct, in Word, remove the hyperlink, then do the same as above to add the RH Help Jump. This should solve the font size problem also once you compile.

bb

[aDuck13]

Sorry it's taken so long for me to reply. I had to get back to the

office to try what you suggested. I did start off using the hyperlink

function of Word, but figured out that wouldn't work. I then tried

what you said and it still doesn't work. It looks like you can click

the link, but nothing happens when you do. I'm beginning to wonder if

the problem is with something being block per policy.

[princess_betty]

In your output file (you didn't say which output you are trying to generate) does the mouse cursor change to a "hand" when you hover over the link before you click it or is this missing?

If you do see the hand mouse cursore and can click it but nothing happens, check your browser to make sure you have an email program specified. In IE 6, go to Tools, Internet Options, Programs tab. -- I'm just guessing here.

[aDuck13]

The output file is just a .doc. I get the hand when hovered over the

link. The default email program is set.