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Problems converting Robohelp 7 to Robohelp 9

New Here ,
Sep 07, 2011 Sep 07, 2011

I recently upgraded to Robohelp 9, and tried to take my files with me. The first attempt ended with all of my Robohelp 7 files corrupted and unusable. I recovered from backup, and tried importing one by one. Each time, the system hangs and the files end up completely corrupted. Anyone else experienced this? Any suggestions? I really don't want to have to do the whole thing over...

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correct answers 1 Correct answer

Community Expert , Sep 13, 2011 Sep 13, 2011

Try this

  1. Import just one topic
  2. Go to topic properties and remove the template association
  3. View.

It that works, try a couple more viewing after each file.

If still working, import one template and associate it with one topic. Try again.

Let me know how that goes. Stop as soon as it breaks.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Community Expert ,
Sep 14, 2011 Sep 14, 2011

The easy way to remove all the topics association with a master page is to select them in all in the Topic List, go to Properties and select None under the Master Page field. I did try that but what I didn't do was then delete the Master Pages from the project.

That all needs to be done in RoboHelp 7 before you upgrade. Do you still have that installed or can you put it on a separate machine?


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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New Here ,
Sep 14, 2011 Sep 14, 2011

No, unfortunately I uninstalled it and cannot find the disk to re-install. It's alright, though, even manually attacking this is prefereable to rewriting all the topics.

Thanks for your help. I just wish I knew what the problem with the templates was.

Thanks,

M. Ervin

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Community Expert ,
Sep 14, 2011 Sep 14, 2011
LATEST

You have one project correct? Also you have it in RoboHelp 9 but it crashes if you attempt to view, correct?

Removing the association with the master page takes just a minute or so as that can be done to all topics at the same time. You are apply that change to all topics at the same time, correct?

If I have followed the project will still crash if the master pages are in the project. That's odd but if that's the way it is, again that is a quick task.

At that point you have a project with all your topics and it is working. Create a backup.

Now import the master pages one at a time and test after each one. Hopefully that will show it is just one master page or, at the least, not all of them. If you can track which one, you can return to the backup and just fix those topics. Do so in a copy of the backup to be safe.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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