Problems invoking webhelp with mapping IDs

[daniel_laks]

Hello,

We are currently having problems invoking the webhelp with the Adobe/Adobe RoboHelp 8/CSH API/CS.NET/RoboHelp_CSH.cs example.

We are using  the Context option, giving it the map ID from RH and only the topic page pops up without the complete frameset (only the "show" link inside). If we choose another map ID and invoke the show help busston again, we get anthe following error from IE: Access is Denied.

Are we doing something wrong? Has anybody succeeded in using this example?

Thanks and kind regards,

Daniel

[daniel_laks]

When we invoke the help, we either get the topic, without the left panel (Contents, Index, Serarch, Glossary), or we get the whole frame but no matter which window from the software we invoke it from we get the default topic.

Are we missing something?

Thanks,

Daniel

[Peter Grainge]

See if Calling WebHelp on my site helps.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[daniel_laks]

Thank you for your answer.

We already read all the info on this subject on your site, but we still cannot solve the problem.

Daniel

[Peter Grainge]

That side of what is on my site is information provided by others and I cannot add to what is there. We use URLs, so much easier!

What you want can be done with Map IDs so don't give up. Hopefully someone with knowledge of the call will come along.

---

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[johndaigle]

Hi, Daniel.

When using the CSH API, the programming syntax of the application call offers a way to display the invoked help topic in a "custom" window. The window can be one pane (what you are describing) or a two pane window (this would be with the navigation pane showing.)

In this example, I will assume you are not using Adobe RoboHelp Server, but a regular web server.

To create a window definition:

1. I assume you are creating WebHelp, so first designate WebHelp as your primary layout.
2. You create the window itself by going to Project Setup pod and select New Window
3. Give the Window a name (no spaces)
4. Select Two Pane view (which will show the navigation pane.)
   

So it would look something like this:

Then, when you generate your project, make sure you select (in this example) CSHWindow as the default window.

Now, for calling the topic from the application:

It appears you are using .NET, so here is the online help topic associated with the CSH API - .NET

http://help.adobe.com/en_US/RoboHelp/8.0/RoboHTML/WS5b3ccc516d4fbf351e63e3d11aff59c571-7f39.html

Caveat: I am not a programmer, so I may have missed something, but take a look at the documentation and see if this helps. Otherwise, let us know.

Thanks

John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Evergreen, Colorado
www.showmethedemo.com

[daniel_laks]

Thank you very much for your help, John.

We've followed yur instructions to the letter but still no success. We even have problems with IE. Some times it does not even open. And I am starting to think that WebHelp might not be the best solution. Opening IE could be very unstable depending on each customer's framework, environment, versions, etc. I don't want to give up, lower my expectations and content with Microsoft HTML, but we have already spent 3 weeks trying to map a very small pilot test Webhelp output to no avail.

It would be great at least to find a sample Webhelp project mapped to .NET that we could check to see if we are doing something wrong. Is there something like that available somewhere?

Daniel