Problems publishing to SharePoint online with Netskope security enabled

New Here ,
May 26, 2022 May 26, 2022

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Does anyone have experience with SharePoint online publishing issues with Netskope security enabled?  We've identified the issue which requires some support from Adobe. We have an open ticket, but Adobe support has become non-responsive despite being very helpful early on.

 

Any guidance would be incredibly helpful.   @adobe support, we would love your continued help here.  

 

Thank you very much.

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Community Expert ,
May 26, 2022 May 26, 2022

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You need to contact them directly (not through this user-to-user forum) - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

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Community Expert ,
May 26, 2022 May 26, 2022

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New Here ,
May 26, 2022 May 26, 2022

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Thank you very much.  I am hoping someone has had this same issue and can provide guidance.   

I will also try the email.  We have an open ticket with the Robohelp support but they stopped responding.  

If anyone in this community ran into publishing problems while Netskope was enabled, and remembers what you did to resolve the issue, we'd love to hear it.

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Community Expert ,
May 26, 2022 May 26, 2022

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Ask in the other thread what progress they are making with Support.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

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New Here ,
May 26, 2022 May 26, 2022

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Will do. Thank you

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New Here ,
Jun 03, 2022 Jun 03, 2022

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Just a quick update to the problem I posted.  Met with Adobe and Netskope. There was a Robohelp.exe url that needed to be whitelisted that was found in the logs.  We can now publish.  Next problem we ran into is some kind of setting issue with Microsoft, and we are unable to launch the .aspx file on Sharepoint online.  File tries to download instead.  Adobe reached out to Microsoft.  We will hopefully hear something back soon.

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Community Expert ,
Jun 03, 2022 Jun 03, 2022

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Thank you for confirming that it was Netskope creating a false positive. We look forward to finding out what is causing the Sharepoint issue.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

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