procedure for importing pdf

[luviola10]

I am on RH8. I'm getting a message saying corrupted file when I try to import PDF. I found Peter's info re: this problem on his site as follows:

22

07 Jan 2010

Peter Grainge

Importing a PDF results in a invalid file format or corrupted file message.   Bizarrely you may get this message if you import a PDF created in a recent version of Acrobat including the one that ships with RoboHelp 8. To test this is the cause, import an old PDF or one created by another PDF writer. The workaround is to set Acrobat to save with Acrobat 5 compatibility. Update 27 Jan 2011. This problem has been fixed in RoboHelp 9.

I need more info and a procedure for doing what is suggested here.

[Jeff_Coatsworth]

Well, there's 2 approaches here - the first is to hope that it got fixed in RH8 for you. Make sure that you're all up to date with your RH8 patches (use the Help > Updates mechanism or go directly to the http://www.adobe.com/downloads/updates/ page.

The second approach (if the first doesn't pan out and you don't want to move to RH9) is to recreate the PDF again and set the "open-with" version to Acrobat 5.

[Amebr]

Jeff, is Open-with a TCS/RH PDF layout setting? Or do you mean the compatibility setting when converting a Word doc to PDF?

[Jeff_Coatsworth]

The latter - it's an Acrobat security setting

[Amebr]

Thanks. Just wasn't sure if there was a separate option in RH8.

[luviola10 · Accepted solution]

your second approach worked. I don't believe this error was fixed even in RH 8.02.

[Jeff_Coatsworth]

I kind of suspected that - if they had, Peter would have mentioned it on his site.