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Published ToC shows file names instead of titles

Explorer ,
Feb 25, 2023 Feb 25, 2023

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Issue: In the published ToC, the file name appears instead of the title.

I am working in Rh version 2022.0.346 but have seen this issue happen in prior versions as well.

In the project file, the file name is showing instead of the title. If I open the properties and click Apply, the topic updates and shows the title instead of the file name.

File Name shows.png

I have 755 topic pages in my project and publish an update once a month. It is time consuming to check every topic each time to ensure it is publishing correctly.

I have read RH-11277 and other postings in the Community like this one. I have not seen any issues with search returning file names instead of topic names.

Anyone have any suggestions?

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correct answers 1 Correct answer

Community Expert , Feb 26, 2023 Feb 26, 2023

The only workaround I know is the one you are already aware of. Do vote on the bug item so hopefully it will be prioritised.

 

You could also try contacting Adobe support directly, but I don't think you'll get a different answer at this stage. If you do want to try, the email address on the following page is recommended as it goes to a dedicated Robohelp team. 
https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp

 

If they do give you an alternative solution, please post it here

...

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Community Expert ,
Feb 26, 2023 Feb 26, 2023

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The only workaround I know is the one you are already aware of. Do vote on the bug item so hopefully it will be prioritised.

 

You could also try contacting Adobe support directly, but I don't think you'll get a different answer at this stage. If you do want to try, the email address on the following page is recommended as it goes to a dedicated Robohelp team. 
https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp

 

If they do give you an alternative solution, please post it here to help others. 🙂

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Explorer ,
Sep 28, 2023 Sep 28, 2023

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If it helps, I had this issue for one topic and it seemed to be fixed by adding our Master Page to the topic properties (accidentally missed).

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Explorer ,
Sep 28, 2023 Sep 28, 2023

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@Dana26548320ehdw @Amebr 

I have submitted RH-12112. would appreciate some votes to help get this fixed.

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Community Expert ,
Sep 29, 2023 Sep 29, 2023

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Why not comment in your earlier bug report RH-11277 which claims it is fixed in 2022.3? Have you upgraded to that to try it?

 

My experience is the filename showing in the Contents panel causes it to show in the TOC so it is the same bug.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Community Beginner ,
Nov 13, 2023 Nov 13, 2023

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We have updated to 2022.3 and we are still seeing many topics in the TOC displaying the file name. Is anyone else still seeing this behavior?

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