Publishing cancels with "access denied" error when publishing updates to desktop layout

[ajwwhitney96]

Hello, all,

Wondering if anyone else has run into this issue: we update and republish our help projects frequently. We're currently using a layout based on the desktop layout (colors, fonts, and some other screen elements have changed). The project generates successfully. We publish via file transfer and have the "republish all" setting selected. Sometimes when we publish our multiscreen HTML5 layout, it cancels about halfway through the estimated time with a "publishing cancelled - access denied" error. If we delete the layout folder ("desktop" in this case) from the publishing location and retry publishing, it succeeds.

Has anyone else encountered this issue? If so, what fixes (other than deleting content and republishing) have you found?

FYI, we also publish the same projects to the WebHelp Pro layout without any issues.

Thanks in advance for your help.

[Peter Grainge]

This problem used to occur with Publishing from Rh but I have not seen it for a long time, either myself or in posts.

Maybe Item 5 at http://www.grainge.org/pages/snippets/snippets.htm#webhelp will help.

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@petergrainge

[ajwwhitney96]

Hi, Peter,

Thanks for the link - that's what I suspected was happening, and using the delete and republish worked for us in the past. My concern was that the error kept reoccuring, but after some more targeted digging through files I think I found the culprit (fingers crossed!).

Thanks for your help.

[Peter Grainge]

It might be helpful to know what you found.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[ajwwhitney96]

I believe the problem was a .docx file that we recently added as a reference file (one of the topics has a hyperlink to it). After removing it and regenerating, the problem seems to have been solved. Unfortunately, I didn't see anything unique about it (i.e., permissions), and there are other Word files included as references that don't cause errors, but there was apparently something about file that was causing problems. It's not one I created, so it's certainly possible ther was something buried in it that was causing problems somehow.

[Peter Grainge]

Tracked changes or comments that had not been accepted or deleted?

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@petergrainge

[ajwwhitney96]

When I went back and looked at the file, there were comments that hadn't been accepted or deleted. Is that a known issue?

[Peter Grainge]

I think any help authoring tool requires the changes and comments to be processed. With them in the file only Word can read the file, other apps cannot.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge