• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Quotes for Search Not Working in Update 8 for RH 2020

New Here ,
Jul 06, 2022 Jul 06, 2022

Copy link to clipboard

Copied

Quote-enclosed search works in Responsive HTML 5 output (Azure_Blue skin) for our merged output generated with RoboHelp 2020 update 7. It no longer works in output generated with RoboHelp 2020 update 8. 

 

Running Windows.

 

Installed and upgraded all existing projects from update 7 to update 8. Generated output and discovered that quote-enclosed search no longer works - the searching icon (default four square animation) just perfoms its animation and no searches are returned.

Created all brand new output definitions in each project, as well as all new (re-downloaded) Azure_Blue skins. Same result.

 

2 errors are reported if I open dev tools in my browser:

 

rh-error.png

Not sure if those layout.min.js warnings are an issue either. 

 

Thoughts?

 

TOPICS
New UI , Output presets

Views

80

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 06, 2022 Jul 06, 2022

Copy link to clipboard

Copied

I'd say if it's happening in the sample About Robohelp project too, then you need to contact the RH folks - you can use the tcssup@adobe.com e-mail address or file a Tracker (https://tracker.adobe.com/) bug with the details.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 06, 2022 Jul 06, 2022

Copy link to clipboard

Copied

Update - it's not just quote-enclosed search - even search without quotes has the same behavior.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 06, 2022 Jul 06, 2022

Copy link to clipboard

Copied

I get this when I attempt to open the sample About RoboHelp project:

rh-error2.png

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 06, 2022 Jul 06, 2022

Copy link to clipboard

Copied

I just checked About RoboHelp and it opened fine. Are you opening the copy in Documents > My RoboHelp Projects.

 

You need to get past that first to establish your installation is OK.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 06, 2022 Jul 06, 2022

Copy link to clipboard

Copied

I just tested a simple merge and searches with and without quotes worked correctly.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 06, 2022 Jul 06, 2022

Copy link to clipboard

Copied

2020.8 is creating a new file in the root of my parent output;

 

csh-redirect.htm

 

2020.7 doesn't create this file. What is it? 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 06, 2022 Jul 06, 2022

Copy link to clipboard

Copied

I wasn't aware of that so I can't answer right now. Given my search was working, I would not be investigating this issue until the sample project works. You need to establish the issue is only with your merge. As I said, my merge is still working in 2020.8, hence being suspicious there is something else at play here.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 06, 2022 Jul 06, 2022

Copy link to clipboard

Copied

LATEST

If the sample project is not in your Document>My Robohelp Projects folder, you can copy a fresh version from the Robohelp installation directory in Program Files. DO NOT try to open the project in that location as security features on that folder will cause it to fail.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation
Download Adobe RoboHelp