Re-Installing RoboHelp 7.0 after PC Crash

Forum|Forum|11 years ago
August 11, 2014
2 replies
290 views

Need help re-installing RoboHelp 7.0. Computers that had the installs have crashed or been removed but RoboHelp was not deactivated.

Now it will not let use install... States that the maximum number of activations has been reached. Is there a way to get these licenses freed up?

I called Adobe and they don't support Activation calls. Used Live Chat and they sent me to the Forum link...

Thanks

Dave in Oly

This topic has been closed for replies.

S

Sharad Vatsa

Adobe Employee

Hi David,

We have added additional activations to your serial numbers for Adobe RoboHelp 7. Please try to activate it and in case you still face any issues, please email me at tcssup@adobe.com and we would be happy to assist you further.

For future reference, you may contact RoboHelp support team at 800 833 6687 (and then choose the IVR Options 2 > 4 > 2) or in case you wish to contact us via Chat, please click here Contact Customer Care and select Adobe RoboHelp as the product from the list .

Regards,

Sharad