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Renaming a folder gives error (RH2020)

Participant ,
Jan 04, 2022 Jan 04, 2022

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Whenever I try to rename a folder in the Contents panel, I get an error message. For example, I have a folder called "Guide":

1) Right-click on Guide folder and choose "rename".

2) In the Name field, I remove the word Guide and replace it with Tutorial.

3) Click Done.

This gives the message:

    Folder Exists

    Folder "Guide" already exists, choose another name.

Is this just me, or is this a bug? If a bug, any suggestions for a workaround?

I am using RH 2020.6.76 

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Participant , Jan 04, 2022 Jan 04, 2022

I found the cause! Apparently Robohelp does not like projects to be stored in a folder with a "." (period) in it. So, for example, if I create a project in c:\tmp\aaa.bbb, I get the above problem. But if I rename aaa.bbb to aaa_bbb, the problem does not exist.

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Participant ,
Jan 04, 2022 Jan 04, 2022

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I found the cause! Apparently Robohelp does not like projects to be stored in a folder with a "." (period) in it. So, for example, if I create a project in c:\tmp\aaa.bbb, I get the above problem. But if I rename aaa.bbb to aaa_bbb, the problem does not exist.

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Community Beginner ,
Feb 13, 2023 Feb 13, 2023

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OMG! This was driving me crazy. Thanks for the solution! 🙂

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Community Beginner ,
Feb 13, 2023 Feb 13, 2023

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To add to this. In my case the offending period was within the path to the folder I was trying to rename. 

Example > C:\Documents\RoboHelp\23.1\RH2020\ProjectX\content\folderx

As soon as I replaced that period/decimal point with an underscore, RH was happy to rename whatever I wanted. 

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Explorer ,
Aug 15, 2023 Aug 15, 2023

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My file path has no periods in it, but I'm still getting the error.

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Explorer ,
Aug 15, 2023 Aug 15, 2023

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To elaborate: It has not special characters in it of any kind.

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Explorer ,
Aug 15, 2023 Aug 15, 2023

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In my case, the file name/path had no special characters in it, and I was still getting the error. I moved the project out of "MyRoboHelp Projects" and onto a new folder on my C drive. Somehow, that solved the problem.

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Community Expert ,
Jan 05, 2022 Jan 05, 2022

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Whilst it is not an illegal character most sites covering which characters can be used in file names warn against it.

 

Glad you found the answer quickly.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Community Expert ,
Aug 15, 2023 Aug 15, 2023

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The "My Robohelp Projects" folder is in the Documents folder which is actually in a path that begins with "C:\Users\[your user name]\". In this case [your user name] might contain a fullstop. e.g. joe.citizen

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Explorer ,
Aug 16, 2023 Aug 16, 2023

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You're absolutely right. I moved it to a folder outside of the Users folder (C:\whatever), which didn't include the firstname.lastname folder inside the Users folder. 

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Participant ,
Aug 16, 2023 Aug 16, 2023

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Can one of you guys submit a bug report to Adobe?

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Community Expert ,
Aug 16, 2023 Aug 16, 2023

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Why can't you? 🙂

 

Please follow this link to report bugs or request new features. https://tracker.adobe.com. Post the link to your bug report / feature request in this thread and others can vote for it. The more people who do so, the higher it gets prioritised.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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