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Restart Numbering does not work for a specific style inRH 2022.2.22

Community Beginner ,
Jul 19, 2023 Jul 19, 2023

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I have a style that I've used for every ordered list in my system (Proc 1). I've just recently updated to RH2022 from RH2020 and today noticed that I'm unable to use the Restart Numbering from tool in the Properties pane. 

For example:

  1.  To create the two following examples, I clicked the Numbered List icon in the header bar and selected the far left option, and:
    •  For the first example, i applied no style 
    • For the second example, i applied style "Proc 1"
  2. I added the text for the first step of the procedure 
  3.  I pressed shift+enter
  4. I added the intermitted line of text
  5. I pressed enter again
  6. I repeated step 1
  7. I added the text for the second step of the procedure
  8. In the properties pane, I entered the number 2 in the Restart Numbering from field. 

 

This is the resulting HTML from the an ordered list with no style applied to the list. 

<ol>
<li>This is the first step in a procedure</li>
</ol>
<p>This is a line of text. </p>
<ol>
<li style="" value="2">This is the second step in the procedure. </li>
</ol>

Here is a screenshot of how the text displays in the WYSIWYG editor:

apgertz_0-1689810644711.png

This is the resulting HTML from when I do the same procedure with the "Proc 1" style applied. 

<ol class="Proc1">
<li>This is the first step in the procedure</li>
</ol>
<p>This is a line of text. </p>
<ol class="Proc1">
<li style="counter-set: item1 1;">This is the second step in the procedure. </li>

Here is a screenshot of how this appears in the WYSIWYG editor:

apgertz_1-1689810883532.png

Using the HTML to change the values in "counter-set: item 1 1;" does nothing. 

 

I have followed this exact same process dozens of times for this project and have never encountered this error before. Can someone please help me understand why my style is broken all of a sudden and how to fix it? 

 

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Community Expert ,
Jul 20, 2023 Jul 20, 2023

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I'm unsure of what's going on, but isn't an ol list supposed to just start with <ol> and end with one </ol> after the last <li></li> elements?

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Community Beginner ,
Jul 20, 2023 Jul 20, 2023

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If you have a line of text (or a table or an image) that interrupts the ol, the ol terminates.

apgertz_1-1689875761448.png

 

 

 

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Community Expert ,
Jul 20, 2023 Jul 20, 2023

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I thought that was the point of using a Shift-Enter soft return - doesn't that keep the text aligned and part of the numbered list?

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Community Beginner ,
Jul 20, 2023 Jul 20, 2023

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Ah, I made a mistake in my initial explanation. Please see the revision. 

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Community Beginner ,
Jul 20, 2023 Jul 20, 2023

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REVISION:

 Rather than use Shift+Enter to add the intermittent text, I use a full carriage return, remove the list style, apply a paragraph style and then continue the list. 

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Community Expert ,
Jul 20, 2023 Jul 20, 2023

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Ah, got it - what version of RH2022 are you running? Current patch (July 2023) is Patch 2.

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Community Beginner ,
Jul 20, 2023 Jul 20, 2023

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I really, really thought this question would be simple to answer...

Last night, when I posted this question, according to Help > About, I was using RH 2022.2.22 

This morning, I checked for updates and installed the most recent patch. 

However, when I check Help > About, it still says I am using RH 2022.2.22

apgertz_0-1689877946486.png


To further confuse things, when I check for updates, the Updater window says I am using 2022.2.0

apgertz_1-1689877976411.png

 

I'm waiting for someone to pop out from my closet and tell me I'm on a prank show. 

 

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Community Expert ,
Jul 20, 2023 Jul 20, 2023

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Sorry, did I miss that in the header of your question? Yes, you are up to date. If this seems to have changed between RH2020 & RH2022, you should reach out to the RH folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

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Community Beginner ,
Jul 20, 2023 Jul 20, 2023

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Thanks, I'll do that. I was hoping Peter would appear with some magic bullet, but maybe that was wishful thinking. 

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Community Expert ,
Jul 20, 2023 Jul 20, 2023

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@apgertz Peter has been enjoying some holiday. I'll look in a few days when I have caught up with things.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Community Expert ,
Jul 23, 2023 Jul 23, 2023

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The version numbering is the first thing to fix. 2022.2.22 should tell you that there are no updates so how you got an update is a mystery but it's worrying. I would uninstall RoboHelp and reboot before downloading a fresh installer from Download RoboHelp and RoboHelp Server (adobe.com).

 

With 2022.2.22 showing again, create a new project and import your CSS file. Create a single topic that shows the error and send that to me. See the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.

 

If 2022.2.22 does not show, then I suggest trying Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

 

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Community Beginner ,
Jul 24, 2023 Jul 24, 2023

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Hi Peter, 

 

I emailed you per the instructions on your website. I uninstalled and reinstalled robohelp and the versioning issue seems to be remedied. 

I created a sample project and imported my css (it was a very clumsy process. RH did not register there was a new CSS. The Styles pane would not update with the new styles until i saved the project, closed RH, and restarted). The numbering issue persisted.  

apgertz_0-1690210241191.png

apgertz_1-1690210265435.png

 

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Community Expert ,
Jul 24, 2023 Jul 24, 2023

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I don't know why you had the problem with seeing your CSS. It should be as simple as importing it or adding it via Explorer to see it in the list of CSS files available. For your topics you should just go to Topic Properties and delete the CSS applied and select the new one.

 

I will look at the list issue as soon as I can.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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