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RH 2017 update 2 - Search does not work in IE

Participant ,
Nov 07, 2017 Nov 07, 2017

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Hello,

I use RoboHelp 2017 with update 2 installed. I generate and integrate Web Help with the application

I recently noticed that on Google Chrome browser (latest version) the context sensitive help works seamlessly.

On IE, the context sensitive help launches correctly but the search does not work.

The version of IE that I use is: 11.0.9600.18537

By search does not work, I mean that the under the search tab when I type a rod and try to click the Go button, the button shows unclickable. Nothing happens on a click.

I recently installed update 2. Is it because of this?

Has anyone come across such an issue?

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Community Expert ,
Nov 07, 2017 Nov 07, 2017

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There are a couple of threads about this. Please see the thread below.

Responsive HTML5 Search Broken?

In that there is a link to a Bug Report where you can download two files that have fixed the issue for most people. A couple of users still experienced problems and they were able to get an updated version of one of the files from Adobe Support.

The bug report can be found by following the link below.

Tracker


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

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