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RH 2019 Frameless output issue - links to bookmarks in table cells jump to top

New Here ,
Mar 30, 2020 Mar 30, 2020

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Hello,

I am experiencing an issue with Frameless output in RoboHelp 2019.

I have a project with bookmarks inside a table cell. Example: 

<tr><td><p><a id="bookmark"></a>Text</p></td></tr>

 

In previous verions of RoboHelp, links to these bookmarks worked as expected: the page would load and position to the the correct table row/cell with the bookmark.

 

In the new Frameless output, links now go to the top of the page. It looks like the bookmark actually does load correctly, but then the outer areas for the ToC/mini-ToC loads and the page "jumps" back to the top page. This is an issue as we have several "index" pages that deep link into other pages.

 

Is there a solution to make the links work as in previous versions? The workaround I found is to move the bookmark to a paragraph or text outside the table, but this makes the reader then scroll down further into the table instead of directly to the information.

 

I have tested this both in my project and the sample Thanks a Latte project to verify that it's not an issue with our project.

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Adobe Community Professional ,
Mar 30, 2020 Mar 30, 2020

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Are you all patched up? Check Help > Updates to check.

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Adobe Community Professional ,
Mar 31, 2020 Mar 31, 2020

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What I found in a test sounds the same. You click the link, the screen jumps a bit but leaves you where you were. Correct?

 

After it has done that, click the link again and I found the link then works. I know that's not right but please verify that first.

 

Please use the Blue reply button at the top. It helps keep posts in order.

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Adobe Community Professional ,
Mar 31, 2020 Mar 31, 2020

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I don't know if "Thanks a Latte" was deliberate or a typo, but it made me laugh. 🙂

 

(Possibly it's the current virus lockup situation making me a bit giddy.)

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New Here ,
Dec 29, 2020 Dec 29, 2020

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Hi, I've just found this thread from earlier in the year as I've just encountered the same issue with bookmarks in tables in the Frameless output. I've updated RH 2019 to version 14 but the problem persists. Repeatedly clicking on the link as Peter suggests doesn't seem to help (the link and the bookmark are in separate topics in my project). Was a solution ever found for this issue please?

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Adobe Community Professional ,
Dec 29, 2020 Dec 29, 2020

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I thought the issue had been fixed. You can see the fixed bugs in this page. Issues fixed in Adobe RoboHelp

 

Maybe the issue is Fm and the version you are on. I suspect Jeff is on holiday so you may want to try Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Adobe Community Professional ,
Dec 29, 2020 Dec 29, 2020

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No, I'm around - I didn't think Framemaker was involved in this one - it was all about the new Frameless output preset, AFAIK...

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Adobe Community Professional ,
Dec 29, 2020 Dec 29, 2020

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My error. I'll take another look in the morning. 

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Adobe Community Professional ,
Dec 29, 2020 Dec 29, 2020

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@robertp10792544 - just for a laugh, did you try another output preset & see the same effect in it?

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Adobe Community Professional ,
Dec 30, 2020 Dec 30, 2020

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The issue here is that it has been fixed in 2020.

 

If you have a subscription rather than a perpetual licence for 2019, you can upgrade at no cost.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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New Here ,
Dec 30, 2020 Dec 30, 2020

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Thanks Peter, much obliged.

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