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RH 2019 (Full) Imported Adobe Captivate 2019 Demo Does Not Play back with Sound / Issue with Sizing

Explorer ,
May 27, 2020 May 27, 2020

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Hello,

I am a pest on this forum but I need some more help.  I am attempting to insert a Captivate Demo (2019)  HTML5 into a RH 2019 (Full) topic. 

Process:

  1. Imported Adobe Captivate Demo by selecting index.html from the output folder.
  2. RoboHelp creates the zipped .cpz format.
  3. I insert Multimedia > Adobe Captivate Demo and select the imported video.
  4. Publish Responsive HTML5 Layout RoboHelp to RoboHelp Server 10.

Problem Results:

  1. Captivate Demo is not playing the project's audio file. The navigation and the playbar work fine just no audio and therefore, no closed captioning.

Questions:

  1. How do I manage the sizing of the video within a topic?  I set the video size but wanted the video to play in full screen when selected.

videosettings.png

 

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Community Expert ,
May 28, 2020 May 28, 2020

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You are not a pest. The whole purpose of the forum is to help people with their problems. I don't have an answer on this occasion but I have reached out to someone who might.

 

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

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Community Expert ,
May 29, 2020 May 29, 2020

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Sorry that didn't work. I suggest you try techcomm@adobe.com.

 

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

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Explorer ,
May 29, 2020 May 29, 2020

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Thanks Peter, I will reach out to them.  

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