RH 2019: Lots of crashes, styling issues

Report · Nov 20, 2018

I have to say, I'm pretty frustrated. In the past I've had issues with RH (it's not my strongest app), but I was excited to have a new version to start with. However, I can't seem to get styles to work properly (new project, ran the update before creating it). Also, RH has crashed no less than 5 times today while I've been trying to make simple style setting changes. (The application has run into an error. Please save your unsaved changes and restart. message in the corner, after this appears, I can't do anything.) And beyond the very simple help section blurb there's virtually no information on how to use this new version.

I admit, RH and CSS aren't my strongest talents. But setting up a new paragraph style shouldn't cause the software to crash. Adding simple top and bottom margins to even a default paragraph style shouldn't cause the software to crash. Changing the font family shouldn't cause the software to crash.

I've tried adding new styles to the style sheet, and the changes don't appear in my topics. I've tried just forcing changes in the Properties > Styles window and again - they don't show up.

Am I missing something very simple here?

Report · Nov 20, 2018

Would you be willing to share the project with me? If you are, see the

Contact page on my site.

Please include exact instructions on how to cause a crash.

Peter Grainge

www.grainge.org

@petergrainge

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Report · Nov 20, 2018

Absolutely! I'll get the data collected and to you today. Thanks so much!

Report · Nov 21, 2018

Crystal

I haven't received anything from you. Have you resolved the problem?

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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Report · Nov 27, 2018

For anyone finding this thread, I didn't hear from the poster so I can't post any findings. Hopefully they found the solution.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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Report · Nov 30, 2018

I have been experiencing several crashes the last few days and have been feverishly correcting hundreds of style issues across my project (385 pages).

It crashes if I make style changes using design or html view.

It's like there's a max number of changes it can handle before a crash.

Also, my changes revert back to their original state when navigating between design and html view. I have to go into the html view and clear out all previous formatting and try to apply the correct one. On some of them, it applies two styles for one line (keeping the previous styles and adding the new one - so the original one displays).

Unfortunately, I cannot share my project.

Report · Nov 30, 2018

Can you share the css only? Might not help but worth a try. If you can, see

my contact page. Change the extension to txt and email it.

If not, could you share the project direct with Adobe?

Peter Grainge

www.grainge.org

@petergrainge

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Report · Nov 30, 2018

Although the css I pasted is large, I really only use these:

Report · Nov 30, 2018

So it's when you change the style applied to text rather than when you

change the definition of a style?

Peter Grainge

www.grainge.org

@petergrainge

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Report · Nov 30, 2018

Yes.

Report · Dec 02, 2018

When I went to test this I noticed your CSS says it was created in 2019 Classic and your screenshots confirm that. This thread is about 2019 (the new UI).

I did some testing in Classic and cannot replicate the problem.

Have you tried deleting the CPD file and then reopening the project?

If that does not help try to replicate it using one of the sample projects with the supplied CSS and then your CSS. Do either of those produce the problem?

You refer to "bad style applications". Do you mean just the wrong style was applied or there was something wrong with how it was applied?

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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Report · Dec 03, 2018

Hi Marc,

I tried with the CSS you have pasted in this thread and can't reproduce this issue in RH Classic. Can you please share the exact steps?

We would be glad to assist you. Have you been working with RH 2017 before using RH 2019 Classic?

Also, have you tried new RH 2019? If not, please give it a try and let us know your feedback.

You can try upgrading your existing project of RH 2017. In Upgrade RH 2017 project folder is not modified, a new folder of RH 2019 project will be created so there is no risk involved.

Thanks and Regards,
Surbhi Maheshwari

Report · Dec 03, 2018

Hi Surbhi.

There doesn't seem to be a pattern at this point. It does seem to happen more while I'm in html view and editing old files to clear code that is overriding the style (I inherited the project file). It's almost as if something is being maxed in a cache and it can no longer handle the change, so it shuts the application.

I've worked in another application that changed its html editor - it only applied styles; never removing old ones. That was my first thought.

Before this, the project was last successfully edited and generated from RH 2017.

My initial feedback for RH 2019:

I went into RH 2019 and upgraded my old project. I don't like the new interface (sorry), it's not instinctual. After I upgraded my project to RH 2019 and was lost, I went to RH Classic 2019.

I've been using RH since 2007. I'm sure I just need to stop and give the new UI a try, but I don't have time to right now. I just need my project edited and posted.

Since it seems like a completely different application that I will have to learn, I may consider other applications.

Report · Dec 03, 2018

Hi Marc

The new interface may seem unfamiliar initially but it is easier with no ribbons and workspaces. Once you have some time, do look through Reimagined RoboHelp which describes the changes. I think once you have reviewed the same, the new interface may be much easier to use.

thanks

Amitoj Singh

Report · Dec 03, 2018

Sorry Peter. I saw "RH 2019: Lots of crashes, styling issues in RoboHelp" and missed the distinction for this thread.

My issue is with the new classic that's crashing. I saw "Lots of crashes..." and posted. sorry.

Report · Nov 20, 2018

No help for your issue, but just letting you know I submitted a heap of bug reports about the stylesheet behaviour, so I'm hoping it gets a thorough fixing for Update 3 (which I think is due in the next month or so - don't quote me though, just guessing ).

I also saw that less than useful "save" message a lot, but couldn't figure out what was triggering. I'd recommend if you can replicate it that you submit a bug report too.

Tracker

Report · Nov 30, 2018

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LI.p-toc-3 {

text-align: left;

font-style: italic;

font-size: 10pt;

}

LI.p-toc-3 {

text-align: left;

font-style: italic;

font-size: 10pt;

}

LI.p-toc-3 {

text-align: left;

font-style: italic;

font-size: 10pt;

}

LI.p-toc-3 {

text-align: left;

font-style: italic;

font-size: 10pt;

}

LI.P-toc-3 {

text-align: left;

font-size: 10pt;

font-style: italic;

}

LI.P-toc-4 {

text-align: left;

font-size: 9pt;

}

LI.P-toc-5 {

text-align: left;

font-size: 9pt;

}

LI.P-toc-6 {

text-align: left;

font-size: 9pt;

}

LI.P-toc-7 {

text-align: left;

font-size: 9pt;

}

LI.P-toc-8 {

text-align: left;

font-size: 9pt;

}

LI.P-toc-9 {

text-align: left;

font-size: 9pt;

}

P.index {

margin-left: 10.00pt;

margin-top: 0.00pt;

margin-bottom: 0.00pt;

text-indent: -10.00pt;

text-align: left;

font-size: 10pt;

font-family: "Open Sans";

}

LI.p-index {

text-indent: -10.00pt;

text-align: left;

font-size: 10pt;

font-family: "Open Sans";

}

P.index-heading {

margin-left: 36.00pt;

margin-top: 6.00pt;

margin-bottom: 6.00pt;

text-align: left;

font-size: 10pt;

font-weight: bold;

font-style: italic;

}

LI.p-index-heading {

text-align: left;

font-size: 10pt;

font-weight: bold;

font-style: italic;

}

LI.P-Topic-Text-Indent {

text-align: left;

font-family: Arial;

font-size: 8pt;

}

P.Topic-Text-Numbered {

margin-right: 6.50pt;

margin-bottom: 6.00pt;

text-align: left;

margin-top: 6pt;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.p-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

font-size: 11pt;

font-family: "Open Sans";

}

LI.P-Topic-Text-Numbered {

text-align: left;

list-style: decimal;

margin-top: 6pt;

font-size: 11pt;

margin-left: 6px;

font-family: "Open Sans";

}

LI.P-Topic-Text-Onestep {

text-indent: -9.35pt;

text-align: left;

font-family: Arial;

font-size: 8pt;

}

LI.P-Block-Text {

text-align: left;

font-family: Arial;

font-size: 8pt;

color: #000000;

}

LI.P-Body-Text {

text-align: left;

font-family: Arial;

font-size: 11pt;

}

p.tip {

margin-right: 6.50pt;

text-align: left;

margin-right: 18pt;

margin-left: 27pt;

font-weight: bold;

font-style: normal;

background-color: #c0c0c0;

color: #1f497d;

border-top-style: Solid;

border-top-color: #1f497d;

border-top-width: 2px;

padding-left: 3px;

padding-top: 3px;

font-size: 10pt;

margin-top: 6pt;

margin-bottom: 6pt;

font-family: "Open Sans";

}

LI.p-tip {

text-align: left;

font-weight: bold;

font-style: normal;

color: #1f497d;

font-size: 10pt;

font-family: "Open Sans";

}

LI.P-nor {

text-align: left;

font-family: Arial;

font-size: 11pt;

}

BODY {

font-family: Arial;

font-size: 11pt;

background-color: #ffffff;

}

LI.kadov-H1 {

font-weight: bold;

font-family: Verdana, sans-serif;

color: #5151ff;

font-size: 10pt;

}

LI.kadov-H2 {

font-weight: bold;

color: #a82384;

font-size: 8pt;

}

LI.kadov-H3 {

font-weight: bold;

color: #4848ff;

font-size: 8pt;

}

LI.kadov-H4 {

font-weight: bold;

font-size: 8pt;

}

LI.kadov-P {

font-family: Verdana, sans-serif;

font-size: 8.5pt;

}

a {

display: inline;

color: #007fbf;

text-decoration: underline;

}

A.expandspot {

color: #008000;

cursor: hand;

font-style: italic;

text-decoration: none;

}

SPAN.expandtext {

font-style: italic;

font-weight: normal;

color: #ff0000;

}

A.dropspot {

cursor: hand;

font-weight: bold;

font-style: normal;

font-family: Arial;

font-size: 8pt;

color: #a82384;

text-decoration: none;

}

A.glossterm {

color: #800000;

cursor: hand;

font-style: italic;

background-color: #FFFFCC;

color: #006600;

font-family: Arial;

font-size: 11pt;

}

SPAN.glosstext {

font-style: italic;

font-weight: normal;

color: #006600;

background-color: #efefef;

font-size: 11pt;

font-family: "Open Sans";

}

OL {

margin-top: 0px;

margin-bottom: 0px;

}

UL {

margin-top: 0px;

margin-bottom: 0px;

}

LI.kadov-P-CTip {

color: #0000ff;

}

A:hover {

color: #a82384;

}

A:visited {

color: #a82384;

}

A:active {

color: #a82384;

}

SPAN.Button {

background-color: #c0c0c0;

color: #000000;

font-variant: normal;

font-weight: bold;

font-size: 11pt;

font-family: "Open Sans";

}

SPAN.MenuOption {

color: #ff0000;

}

table.TableHeader {

x-1st-row: 1;

x-1st-row-name: t1st;

x-border-spacing: 1px;

border-left-style: Solid;

border-left-color: #808080;

border-right-style: Solid;

border-right-color: #808080;

border-top-style: Solid;

border-top-color: #808080;

border-bottom-style: Solid;

border-bottom-color: #808080;

border-left-width: 1px;

border-right-width: 1px;

border-top-width: 1px;

border-bottom-width: 1px;

x-row-pat-1: 1;

x-row-pat-1-name: t1Row;

x-row-pat-count: 2;

x-row-pat-2: 1;

x-row-pat-2-name: t2Row;

margin-top: 6px;

margin-left: 12px;

font-family: Arial;

font-size: 11pt;

x-1st-col: 1;

x-1st-col-name: t1st;

}

table.TableHeader tr.t1st td {

font-weight: bold;

font-family: Arial;

border-left-style: Solid;

border-left-width: 1px;

border-right-style: Solid;

border-right-width: 1px;

border-top-style: Solid;

border-top-width: 1px;

border-bottom-style: Solid;

border-bottom-width: 1px;

border-left-color: #c0c0c0;

border-right-color: #c0c0c0;

border-top-color: #c0c0c0;

border-bottom-color: #c0c0c0;

font-size: 11pt;

background-color: #1f497d;

color: #ffffff;

text-decoration: none;

}

table.TableHeader td {

padding-left: 2px;

padding-right: 2px;

padding-top: 2px;

padding-bottom: 2px;

}

p.breadcrumbs {

font-size: 10pt;

font-family: "Open Sans";

}

LI.p-breadcrumbs {

font-size: 10pt;

font-family: "Open Sans";

}

A.breadcrumbs {

font-family: Arial;

color: #0072af;

}

p.Example {

font-style: italic;

margin-top: 6pt;

margin-left: 38pt;

font-family: "Open Sans";

}

LI.p-Example {

font-style: italic;

font-family: "Open Sans";

}

table.TableHeader tr.t1Row td {

background-color: #ffffff;

font-family: Arial;

font-size: 11pt;

border-top-style: Solid;

border-top-width: 1px;

border-top-color: #c0c0c0;

}

table.TableHeader tr.t2Row td {

border-top-style: Solid;

border-top-width: 1px;

border-top-color: #c0c0c0;

}

img.VTAHelp {

border-left-style: Solid;

border-left-width: 1px;

border-right-style: Solid;

border-right-width: 1px;

border-top-style: Solid;

border-top-width: 1px;

border-bottom-style: Solid;

border-bottom-width: 1px;

border-left-color: #808080;

border-right-color: #808080;

border-top-color: #808080;

border-bottom-color: #808080;

}

LI.Example-Bulleted-Indented1 {

font-style: italic;

margin-top: 6pt;

list-style: url(bullet-turq-md.jpg);

font-family: "Open Sans";

margin-left: 26pt;

}

LI.Example-Bulleted-Indented2 {

font-style: italic;

margin-top: 6pt;

list-style: url(bullet-orange-md.jpg);

font-family: "Open Sans";

margin-left: 46pt;

}

LI.Example-Bulleted-Indented3 {

font-style: italic;

margin-top: 6pt;

list-style: url(bullet-blue-sm.jpg);

margin-left: 30pt;

}

LI.Topic-Text-Bulleted-Indented {

margin-left: 20pt;

list-style: url(bullet-blue-md.jpg);

font-family: "Open Sans";

}

LI.Topic-Text-Bulleted-Indented1 {

text-align: left;

margin-top: 6pt;

margin-left: 12px;

list-style: url(bullet-blue-md.jpg);

margin-bottom: 6pt;

font-size: 11pt;

font-family: "Open Sans";

}

LI.Topic-Text-Bulleted-Indented2 {

text-align: left;

font-size: 11pt;

list-style: url(bullet-turq-md.jpg);

margin-bottom: 6pt;

margin-top: 6pt;

margin-left: 40px;

font-family: "Open Sans";

}

LI.Topic-Text-Bulleted-Indented3 {

text-align: left;

margin-top: 6pt;

font-size: 11pt;

list-style: url(bullet-orange-sm.jpg);

margin-left: 64px;

font-family: "Open Sans";

}

LI.Topic-Text-Bulleted-Indented4 {

text-align: left;

margin-top: 6pt;

font-size: 11pt;

list-style: url(bullet-blue-sm.jpg);

margin-left: 88px;

font-family: "Open Sans";

}

H1.ChapterTitleForPrint {

margin-right: 6.50pt;

text-align: left;

border-top: solid;

border-width: thin;

font-variant: small-caps;

font-style: normal;

margin-top: 0pt;

margin-left: 6pt;

padding-left: 6px;

font-weight: bold;

padding-top: 12px;

font-family: Arial;

margin-bottom: 10pt;

border-right-style: none;

border-left-style: none;

border-top-style: Outset;

border-top-width: 4px;

border-bottom-style: Outset;

border-bottom-width: 4px;

border-top-color: #000000;

color: #000000;

font-size: 24pt;

x-next-class: ;

x-next-type: H2;

}

LI.h1-ChapterTitleForPrint {

text-align: left;

font-variant: small-caps;

font-style: normal;

font-weight: bold;

font-family: Arial;

color: #000000;

font-size: 24pt;

}

table.TableHeader tr.t1Row td.t1st {

background-color: #ffffff;

font-family: Arial;

font-size: 11pt;

font-weight: bold;

border-left-style: Solid;

border-left-width: 1px;

border-left-color: #808080;

border-right-style: Solid;

border-right-width: 1px;

border-right-color: #808080;

border-top-style: Solid;

border-top-width: 1px;

border-top-color: #808080;

border-bottom-style: Solid;

border-bottom-width: 1px;

border-bottom-color: #808080;

color: #1f497d;

}

table.TableHeader tr.t2Row td.t1st {

background-color: #ffffff;

font-family: Arial;

font-size: 11pt;

font-weight: bold;

border-left-style: Solid;

border-left-width: 1px;

border-left-color: #808080;

border-right-style: Solid;

border-right-width: 1px;

border-right-color: #808080;

border-top-style: Solid;

border-top-width: 1px;

border-top-color: #808080;

border-bottom-style: Solid;

border-bottom-width: 1px;

border-bottom-color: #808080;

color: #1f497d;

}

table.TableHeader td.t1st {

background-color: #ffffff;

font-family: Arial;

font-size: 11pt;

font-weight: bold;

border-left-style: Solid;

border-left-width: 1px;

border-left-color: #808080;

border-right-style: Solid;

border-right-width: 1px;

border-right-color: #808080;

border-top-style: Solid;

border-top-width: 1px;

border-top-color: #808080;

border-bottom-style: Solid;

border-bottom-width: 1px;

border-bottom-color: #808080;

color: #1f497d;

}

Report · Nov 30, 2018

So click the CSS and select Edit from the menu, then make changes, correct?

Can you give me some examples of what you have done and how many changes before hitting the problem? If not, I'll just keeping making changes and see what happens.

It's late here so it won't be today.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Report · Nov 30, 2018

To be clear... It crashes when applying changes (by selecting text and choosing a style). Sometimes, I have to double-click twice to get the style applied.

It also crashes when making several html view edits - which I had to do to override the bad style applications.