• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

RH 2019 | Output possible missing files

Explorer ,
Oct 11, 2018 Oct 11, 2018

Copy link to clipboard

Copied

Hello,

My dev team is trying to work with WebHelp output from the new 2019 RoboHelp.

They tell me there are 2 missing js files.

whtagdata.js

glo.new.js

I can confirm that these files do not exist anywhere in the project folders or output folders. 

Are these files necessary?

If yes, they're auto generated so what have I done wrong in the Output settings?

Can anyone here help with this disconnect?

Thank you

TOPICS
New UI

Views

489

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Explorer , Oct 18, 2018 Oct 18, 2018

This happened because dev team didn't have the new CHIs for RH 2019.

The CHI folder is included when you install RH2019 and is probably in your c drive.

Likes

Translate

Translate
Explorer ,
Oct 18, 2018 Oct 18, 2018

Copy link to clipboard

Copied

This happened because dev team didn't have the new CHIs for RH 2019.

The CHI folder is included when you install RH2019 and is probably in your c drive.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 28, 2022 Feb 28, 2022

Copy link to clipboard

Copied

I know I'm several years late in reply to this post, but I'm currently having the same issue. Wondering if anyone can tell me if copying the glo.new.js file from another project is problematic in any way. Our developers have tested it and it seems to work.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 28, 2022 Feb 28, 2022

Copy link to clipboard

Copied

Edit-- they haven't tested it yet-- wondering if there is any logic that might prevent this from working.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 28, 2022 Feb 28, 2022

Copy link to clipboard

Copied

LATEST

With anything like this it's a case of try it but make sure you have backups in place before you start.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation
Download Adobe RoboHelp