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I'm trying to generate PDF output from RH 2019.
I've configured a Cover Page and a Master Page in the Printed Documentation output settings, but when I generate and view the PDF, there is no cover page and the topics don't use the correct master page.
Any thoughts?
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Classic or new UI?
Have you applied Update 3?
See www.grainge.org for free RoboHelp and Authoring information.
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When I originally made this post I had not yet installed Update 3, but I then did install Update 3 after your suggestion.
Now after upgrading, I can't generate the printed output at all. I get the following error: Failed to combine files into PDF.
So, now I'm at more of a loss.
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I did some more testing... Deleted the preset and then created a new PDF output preset from scratch. If I don't make any changes, the output generates fine. If I do make a change (say define a Cover Page or deselect Include Index) it fails with that error.
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More testing... basically went through and configured every option individually and combined.
The issue seems to be with the Cover Page and Include Index options.
If I define a Cover Page, the build fails. If I leave Cover Page blank, the build is successful.
If I deselect Include Index the build fails. If I select Include Index the build id successful.
This isn't ideal, but I can use Acrobat to manually add a cover page and remove the blank Index page. It does seem like some kind of bug (unless I'm missing something).
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Hi mikel60656858​
would it be possible to share a sample project file with this issue at amisingh@adobe.com so we can look into this.
thanks
Amitoj Singh