• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

RH 2019 showing ? in output

New Here ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

Hello,

I've been working on a project (a copy from another one) and when generating the output in Responsive HTML, I get the character below. This appears in the middle of my text, or when I have <p>... I frankly don't know why this is happening. I looked at my CSS, my HTML, and it's all clean. 

Thanks in advance for your support.

SSO.PNG

  character in output..PNG

Views

97

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

Usually a sign that whatever character you're trying to display, that the font chosen doesn't have a code point for displaying it. Have a look at the RH project's topic in HTML View to verify what is trying to be shown; then look at the output topic to see what appears in the HTML there.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

I have a plain old tag with nothing inside, and it shows the ? in black diamond... I am at a loss... and frankly am afraid to redo the whole thing.

 html.PNG

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

What's the HTML in the output look like at that spot - use the Inspect function in your browser to see what's going on - my suspicion is that it's a non-breaking space being misinterpreted.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

Also, is your RH2019 all patched up? New UI or Classic - I wasn't sure which you were using. Are you seeing this effect in the sample project too? And where are you viewing the output - locally or on a webserver?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

My RH2019 is all patched up. Using the 14.014. version in the new UI. Viewing locally. Dumped my CSS in another project, and the output is fine. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

Ok, clearly a rendering issue - fire up Notepad and see what it thinks is between those <p> </p> elements.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

Did the source text get into RH from some other program? Or was it entered in manually?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

It was copied from another RH2019 project. I copied it to update the doc from 21.3 to 21.4.... 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

There is zilch... nada... RH is having an existential crisis and wondering about its existence... the only clue it's leaving are the exclamation points... 

notepad.PNG

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

This is what I see when I inspect the page

 

p tag.PNG

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

To me that suggests there is some character in a font the browser does not recognise. However what you have posted seems to just a space.

 

Try creating a master page linked to default.css imported from a new project so that it is squeaky clean. Apply that master page to the preset. The topics will look wrong but does that fix the character issue?

 

If it does, that confirms my theory and maybe you can then figure it out. If not some more thought will be needed. I will not be online for a few hours now but post back and I will take another look if no one else has.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

Hello,

I tried that, and it did not work. 

I also changed my CSS to have plain old Arial, and the symbol shows up on the same spots....

Also, I took my existing CSS and dumped it into an old project, and the output shows up fine. So logically, it's not the CSS... Now I am lost as to what the issue might be. 

Any other thoughts?

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

@Jeff_Coatsworth Didn't think you would be up yet! 

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 05, 2021 Nov 05, 2021

Copy link to clipboard

Copied

LATEST

Import the topic into a brand new project. Does that change anything?

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation
Download Adobe RoboHelp