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RH 2020.8.34 - Your browser is not supported error when connecting to Salesforce

Community Beginner ,
May 20, 2024 May 20, 2024

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When creating a publish profile to connect to Salesforce, I get the following error:

Tejas29291213dawy_0-1716269683200.png

Any idea why this happens and how to resolve it?

This is observed when I enter the SF URL and credentials to connect/login.

Few days back I was able to connect to SF successfully.

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Community Beginner ,
May 20, 2024 May 20, 2024

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I could somehow try to log in to SF but now I get this message:

Tejas29291213dawy_0-1716270568456.png

Any pointers anyone?

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Community Expert ,
May 21, 2024 May 21, 2024

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I saw your first image recently after rebuilding a machine. It was using Edge but it had not updated to the current version at that point. It worked fine after updating Edge.

 

Beyond that I suggest for this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Community Expert ,
May 21, 2024 May 21, 2024

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Answer removed. It was posted to the wrong thread.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Community Beginner ,
May 29, 2024 May 29, 2024

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I see the same issue in RH 2022 update 4 as well when connecting to SF. @Peter Grainge  did you say RH 2022 update 4 has a solution? Could you point me to that?

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Community Expert ,
May 29, 2024 May 29, 2024

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I have amended my reply as it was a mispost. My apologies.

 

If you are on the latest version of Edge, then you need to go to Support.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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Community Beginner ,
May 29, 2024 May 29, 2024

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Oh ok, no problem. I am in touch with the support already over an email and hoping they'll be able to figure this out.

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