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RH 2020 - Failed to generate Word document

Participant ,
Nov 04, 2020 Nov 04, 2020

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I am having trouble with one particular project. I can create word output from other projects. This particular project was created in RH 2019. I created it by importing a word document. Now, I can generate word output from a new topic created in this project but if I try to generate word output from existing topics, it fails. This is the log file.

joannah98656944_0-1604485466881.png

 

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correct answers 1 Correct answer

Engaged , Nov 04, 2020 Nov 04, 2020
I don't know if I can be of any help here, but I'd like to share what little I know. I have come across a problem with Word output because in my project I had some topics with tables. To these tables I had assigned a table style, but when I looked into the source code, I saw that the table also had some kind of "direct style properties" that were partly the same as defined in my style. This duplication of styles seemed to cause some problem with the Word output. It did not cause problems with HT...

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Engaged ,
Nov 04, 2020 Nov 04, 2020

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I don't know if I can be of any help here, but I'd like to share what little I know. I have come across a problem with Word output because in my project I had some topics with tables. To these tables I had assigned a table style, but when I looked into the source code, I saw that the table also had some kind of "direct style properties" that were partly the same as defined in my style. This duplication of styles seemed to cause some problem with the Word output. It did not cause problems with HTML5 or PDF output. 

So, you might want to check your source code for such things.

Otherwise, I usually proceed like this: only include a few topics into my TOC and change them and thus trying to identify what is causing a problem with Word output.

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Participant ,
Nov 04, 2020 Nov 04, 2020

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The thing is, this was working fine. I dont know why its stopped working? Also I can generate word output from new topics I create in this project but not existing topics and I have tried various combinations. Also this project is huge it would take me ages to go through all my topics to try and work out what is wrong. Whats the best way to start again? Create a new project and import my html topics in? But then I will end up duplicating the error probably.

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Participant ,
Nov 04, 2020 Nov 04, 2020

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Actually Word is not generating output for that new topic I created now! 

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Engaged ,
Nov 04, 2020 Nov 04, 2020

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I have experienced that several things seem to have changed between 2019 and 2020 version. I know that it's a lot of pricky work to find the error. If the error is caused by some strange source code, it will not help if you copy your html files into the new project.

Maybe just split your TOC in 2 parts and see if one of them works an the other not. Then you can cut the topics further down. Sorry that I can not provide a better idea. Maybe someone else can.

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Adobe Community Professional ,
Nov 04, 2020 Nov 04, 2020

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Create a new project. Import one topic that does generate and one that does not. Generate that making sure no expressions are applied. What happens?

 

Please use the Blue reply button at the top. It helps keep posts in order.

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Participant ,
Nov 11, 2020 Nov 11, 2020

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Thank you Karin for your help. Once I identified the topic that was causing the problem (in other words, the last new topic I added! Sigh!) I removed the table and word output generated successfully. Thanks again for your help!

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Engaged ,
Nov 11, 2020 Nov 11, 2020

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It always is the last topic you look at 🙂 Great to hear you solved it!

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Resources
RoboHelp Documentation