RH 2020 Some Search Term Results are Not Highlighted

[Lynn25447683qe3k]

When searching for a term in RH 2020 compiled as Responsive HTML5 some of the search term results are highlighted and some are not highlighted.

For example, a user searched for the word "Service."

1. The first result has the word "Service" in the heading and throughout the topic, however, "Service" is not highlighted.
2. The second result also has the word "Service" in the heading and throughout the topic, and it is highlighted.

[Amebr]

First make sure you are up to date with patches. For RH2020 it should be update 8. If you are on the first version of RH2020 there is a bug which means you can't use the Updates feature in the application. This is fixed in later patches. You can manually download from here: https://helpx.adobe.com/robohelp/kb/robohelp-downloads.html

[Lynn25447683qe3k]

Thank you Amebr. I am using RH 2020 7.46. I will check to see if I can get the RH 2020 upgrade. 

[Amebr]

You might want to unmark my answer as correct. it's only a troubleshooting step at this stage. 🙂

[Peter Grainge]

@Lynn25447683qe3k As @Amebr has pointed out, only the answer to a problem should be marked as Correct, not posts made to help solve the problem. They can be Liked.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.