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When searching for a term in RH 2020 compiled as Responsive HTML5 some of the search term results are highlighted and some are not highlighted.
For example, a user searched for the word "Service."
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First make sure you are up to date with patches. For RH2020 it should be update 8. If you are on the first version of RH2020 there is a bug which means you can't use the Updates feature in the application. This is fixed in later patches. You can manually download from here: https://helpx.adobe.com/robohelp/kb/robohelp-downloads.html
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Thank you Amebr. I am using RH 2020 7.46. I will check to see if I can get the RH 2020 upgrade.
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You might want to unmark my answer as correct. it's only a troubleshooting step at this stage. š
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@Lynn25447683qe3k As @Amebr has pointed out, only the answer to a problem should be marked as Correct, not posts made to help solve the problem. They can be Liked.
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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.