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Rh 2020 Update 4 - Publishing RH Output as a Salesforce KB Article

Participant ,
May 10, 2021 May 10, 2021

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I have configured everything successfully and I am just in the process of creating my output preset. And I click on Articles tab and I have this screen. So my question is, will each if the topics be a separate article? It looks like the answer is yes. So if I want all my topics to be one kb article I need to have one RH Topic? 

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correct answers 2 Correct answers

Adobe Employee , May 10, 2021 May 10, 2021
To create a connection with Salesforce Knowledge Base, you need to set up your account with Lightning Knowledge enabled. For more details, see Set Up Accounts with Salesforce.

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Adobe Employee , May 10, 2021 May 10, 2021
Hi Joannah, Yes, each topic becomes one KB article, so you will need to have one RH topic to publish one KB article. Thanks and Regards,Pankhuri Saxena

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Participant ,
May 10, 2021 May 10, 2021

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Further to this I have another question. We are using Salesforce Classic. Does Robohelp only support publishing output to Salesforce Lightening?

 

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Adobe Employee ,
May 10, 2021 May 10, 2021

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To create a connection with Salesforce Knowledge Base, you need to set up your account with Lightning Knowledge enabled. For more details, see Set Up Accounts with Salesforce.

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Adobe Community Professional ,
May 10, 2021 May 10, 2021

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This is a recent feature and unfortunately the forum is mostly supported by the same small group of users. 😞

 

I have no knowledge of this feature so I think you best option is to try Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information 

Please use the Blue reply button at the top. It helps keep posts in order.

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Participant ,
May 10, 2021 May 10, 2021

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Yes I read that and I don't know what Lightening Knowledge is. So this is what prompted my question about whether or not you had to be using Salesforce Lightening. We are using Salesforce Classic. I will follow Peter's suggestion and ask Adobe Support.

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Adobe Employee ,
May 10, 2021 May 10, 2021

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Lightning is the new generation of the Salesforce knowledge base portal (the older one is “Salesforce Classic Knowledge”).  You will need it, as the old Salesforce classic is not supported.

Maybe this article is helpful for your IT:

How to Transition to Lightning Experience

 

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Participant ,
May 10, 2021 May 10, 2021

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Thank you Stefan, that answers my question. We are using Salesforce Classic Knowledge so I won't be able to do this. That's a shame!

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Adobe Employee ,
May 10, 2021 May 10, 2021

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Hi Joannah, 

Yes, each topic becomes one KB article, so you will need to have one RH topic to publish one KB article.

 

Thanks and Regards,

Pankhuri Saxena

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Resources
RoboHelp Documentation