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RH 2020 Update 5 - Error Failed to save file - using sharepoint

Participant ,
Jul 01, 2021 Jul 01, 2021

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I have a brand new project that I created yesterday on my local c drive. I added the project to Sharepoint. I have checked in some image files that I added yesterday. I have one topic in this project. I added to the topic throughout yesterday. However, at the end of the day I went to close the project (thinking everything was saved) and I got this error. The project closed and I have lost some of my updates. 

I searched on this site and this error seems to be a permissions error ie not having permissions to the folder where the project is. But I do have permissions  and I have another project stored with this hierarchy and I have never received this error before and its still working fine.

 

joannah98656944_0-1625129438738.png

 

 

 

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correct answers 1 Correct answer

Participant , Jul 08, 2021 Jul 08, 2021

This problem was caused by saving projects on one drive rather than c drive. I think RH defaults to c:\users\username\docments\my robohelp projects but my documents folder is automatically syncing to one drive so I was creating projects on one drive and Adobe Tech support said this was not supported.

 

So in the end because even reinstalling Robohelp did not fix the issue, I had to back up the "my robohelp projects" folder on one drive and then delete it and then uninstall and reinstall Robohelp,

...

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Participant ,
Jul 01, 2021 Jul 01, 2021

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No one else has this project checked out either.

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Participant ,
Jul 01, 2021 Jul 01, 2021

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Further to this post I have done some more thinking/research. So I found this: https://spectrumwritingllc.com/wordpress/2020/06/blog-robohelp/ It mentions deleting the .rh folder before adding the folder to Sharepoint. Is this correct? There is nothing in the Robohelp user guide about this.

Also I notice in the Adobe Robohelp User Guide there is this 

joannah98656944_0-1625130251358.png

I havent done this. Could this be the issue? 

 

 

 

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Community Expert ,
Jul 01, 2021 Jul 01, 2021

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Does this relate to saving the topic locally rather than checking it into Sharepoint for source control?

 

I'm not sure you can run a project within Sharepoint as opposed to using it for source control. Have you done that before or maybe others can comment.

 

If the project is local, I would suggest making a simple change to that topic to see if it is a continuing issue or a one off.

 

Sorry I can't be more help.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

 

 

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Community Expert ,
Jul 01, 2021 Jul 01, 2021

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Just saw your update. 

 

You can delete the .rh folder. The only thing it will lose is any colours or tag groups you have added.

 

Yes you have to follow the steps in the Guide.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Participant ,
Jul 01, 2021 Jul 01, 2021

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Here are the steps I followed:

1. Create my RH project locally on my c drive

2. Create my folder on sharepoint that I want add my project too.

3. From RH, select collaborate > Add project to add the project to sharepoint

3. Update my topic throughout the day. Some of my content is saved but then I start getting the Failed to save file error

4. Now I can no longer save any of my changes to that topic. I can still check files in as I checked in some image files that I had added. And if I create a new topic, I get the same error. And I have sighed in to Microsoft from RH. 

 

After step 1 should I have deleted the .rh folder before I added the project to sharepoint? I only want to know for the future. I mean I kind of think I dont because this is not the first project I have added to sharepoint and I have never had this problem before. I think it is more to do with having to keep signing into Sharepoint all the time. But I need to know because this is only a small project with one topic but what if you have a project with lots of topcis and you start getting this error? How would you resolve it?

 

Right now I am thinking about starting again with a new project. 

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Participant ,
Jul 01, 2021 Jul 01, 2021

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Something else I have noticed.

1. You select close project

2. You get the dialog that says save your unsaved changes

3. You select save

4. Your project closes and you get the Failed to Save file error. You have lost your changes.

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Participant ,
Jul 01, 2021 Jul 01, 2021

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Well I have tried to create a new project in a new file location and now I am getting

joannah98656944_0-1625134439339.png

I think its Adobe Tech Support time! If only I could find the number!

 

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Community Expert ,
Jul 01, 2021 Jul 01, 2021

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See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Participant ,
Jul 08, 2021 Jul 08, 2021

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This problem was caused by saving projects on one drive rather than c drive. I think RH defaults to c:\users\username\docments\my robohelp projects but my documents folder is automatically syncing to one drive so I was creating projects on one drive and Adobe Tech support said this was not supported.

 

So in the end because even reinstalling Robohelp did not fix the issue, I had to back up the "my robohelp projects" folder on one drive and then delete it and then uninstall and reinstall Robohelp, which fixed my issues.

 

The only issue is when I reinstalled Robohelp, it still picked up the my robohelp projects folder on one drive as its default location even when I selected change location and specified a folder on my c drive. So I just have to  manually browse to a location on my c drive when I create new projects. I have raised this with Adobe as I am not sure if this is a bug or because of the fact that my documents folder is automatically syncing with my documents folder on one drive. 

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Community Expert ,
Jul 08, 2021 Jul 08, 2021

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I thought your projects were on a local drive or network drive. In theory OneDrive should work but I have found that whilst you can put a project on Google Drive and work on it, when I tried OneDrive it was a different matter. In both cases though I am talking about one person working on the project. In theory two people can work on it but in practice I would only do that where users are in different time zones.

 

OneDrive is not the same as Sharepoint which can be used for source control with check in and check out.

 

By default RoboHelp will create new projects in Documents > My RoboHelp Projects. It sounds like you need to talk to your IT to find out where that folder is located. 

________________________________________________________
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Community Expert ,
Jul 08, 2021 Jul 08, 2021

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Safest best practice is to have a c:\projects\{project_name}\ location to work in - avoids all that OneDrive synching stuff.

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Participant ,
Jul 09, 2021 Jul 09, 2021

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  1. My working directory for projects added to sharepoint is my local drive. I hardly had anything in One Drive. I had some outputs in one drive  and I had a couple of RH projects that I was using to experiment with. I think half the time this was just when I was experimenting and I was just accepting defaults rather than specifying a specific folder on my local drive. Its seems this was enought to cause some issues. Adobe Tech Support told me you should not use one drive at all.
  2. In my organization my users\username\documents folder is synced to one drive automatically. My IT people told me that other applications may be affected if we removed the synchronziation between my documents folder on my c drive with my documents folder on one drive. So we have not done this.
  3. When I reinstalled Robohelp, I tried to change the default location to be a random folder on my C drive. Robohelp does not seem to recognise that I have changed my default location. Robohelp is still displaying the documents folder on one drive as its default location. I assume this is because of the automatic syncing? But I am not sure. I told Adobe Tech Support about this. I do not know if this is a bug or not.

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Community Expert ,
Jul 09, 2021 Jul 09, 2021

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I don't think it's technically a bug, but if they don't support projects on OneDrive, I think it would make sense to be able to set an alternate default location, as more and more companies are defaulting the Documents folder to OneDrive.

 

You can request features and report issues here: https://tracker.adobe.com/

Post the item number in the discussion so people can easily vote if they want the same functionality.

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Participant ,
Jul 09, 2021 Jul 09, 2021

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Further to this, I wanted to clarify that:

  1. I copied the My robohelp projects from one drive to the root of c drive
  2. Deleted it from one drive.
  3. When I reinstalled Robohelp, I selected change location to change the default location to be My robohelp projects in the root of c but Robohelp seemed to ignore this.
  4. When I checked after install, Robohelp had automatically created the My robohelp Project in One drive again and set this to be its default location, despite my trying to specify a different default location on install. 

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Community Expert ,
Jul 09, 2021 Jul 09, 2021

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I think the reason they are saying OneDrive is not supported is that it seems to be slow synchronising as others have reported here. To be clear, cloud drives are really only OK for one author who may work off of multiple machines.

 

I agree with @Amebr that it is not a bug as the common bit with others is Adobe are saying it is not supported and in scenarios where in theory it could nonetheless work, practically the way OneDrive works makes it unusable and Adobe have no control over that. The issue here is more about the way your IT people have configured things.

 

I also agree that a feature idea would be worthwhile and I would certainly vote for it. I never use the default. When I create a new project I simply configure its location to be where I want it.

 

After posting click the number that will appear, then copy the link here. It makes it easier for others to vote and support you.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Community Expert ,
Jul 09, 2021 Jul 09, 2021

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No matter where your projects are located, when you create a new project it will default to Documents \ My RoboHelp projects and your IT have configure that to be on OneDrive.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Participant ,
Jul 09, 2021 Jul 09, 2021

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LATEST

I've raised a new feature request:

 

https://tracker.adobe.com/#/view/RH-9635

 

Thank you very everyone for all your help on this. 

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