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RH 2020 update 7: Some search terms result in page unresponsive message freezing the browser

Participant ,
Jul 25, 2022 Jul 25, 2022

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We have a responsive html5 help output. The search works perfectly. Except, for some terms, it takes exceptionally more time and results in page unresponsive error. Any idea/pointers on why that would happen? 

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Community Expert ,
Jul 25, 2022 Jul 25, 2022

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Isn't that pretty much what was happening with your frameless output in https://community.adobe.com/t5/robohelp-discussions/rh2020-search-takes-forever-and-shows-an-unrespo...

 

Even if not, I think this is one for Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

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