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RH 2020 Update 8 - Folder created instead of topic

New Here ,
Aug 30, 2022 Aug 30, 2022

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I am using RH version 2020.8.34 and am facing an issue while creating a new topic.

I was trying to add a new topic.

Arjun25874443fzt7_0-1661860638152.png

The New Topic pop-up appears.

Arjun25874443fzt7_1-1661860638155.png

I deleted the default Title name

Arjun25874443fzt7_2-1661860638157.png

Added a new title name “sample1” and clicked Create.

Arjun25874443fzt7_3-1661860638159.png

But, it is getting added as a folder and not as a topic

Arjun25874443fzt7_4-1661860638160.png

 

I even tried to put the ".htm" extension in the file name.

Arjun25874443fzt7_5-1661860638162.png

But that was also not useful. A new folder appeared in the list instead of a topic.

Arjun25874443fzt7_6-1661860638163.png

 

Is there any solution?

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New Here ,
Aug 30, 2022 Aug 30, 2022

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Have you tried just typing in the Title instead of deleting the text then typing? Usually adding the .htm back in on the file name fixed this bug for me. The only other thing I could think of is to save and restart the program because sometimes it just starts acting weird and that helps. I'm on that version of Robohelp adding the .htm worked for me.

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New Here ,
Aug 31, 2022 Aug 31, 2022

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First of all a big thanks for your time and support.

 

I restarted the application and tried again. But the issue is still there for me.

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Community Expert ,
Aug 30, 2022 Aug 30, 2022

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As rgugs says, I see this issue if I press Backspace or Delete before typing a new title. If I start typing while the old title is selected the .htm is added correctly.

 

You can request features and report issues here: https://tracker.adobe.com/

Post the item number in the discussion so people can easily vote if they want the same functionality.

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Community Expert ,
Aug 30, 2022 Aug 30, 2022

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I have alerted Adobe to this.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

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Community Expert ,
Aug 31, 2022 Aug 31, 2022

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@Arjun25874443fzt7 Even if you do not delete the default title and just start typing the new title?

 

As long as you enter the new title without pressing delete everyone else is getting their new title and the htm bit survives.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

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