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RH 2020: View Image Properties

New Here ,
Aug 24, 2021 Aug 24, 2021

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In RH2020, I cannot find the option which allowed me to view image properties in RH2017.  Has it been eliminated? 

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New Here ,
Aug 24, 2021 Aug 24, 2021

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I should have added that I used to click on an image in the edit panel to see its properties.  Now, I cannot do that.  I see Image Properties when I click the image on the Contents but not in the topic.

 

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Adobe Community Professional ,
Aug 24, 2021 Aug 24, 2021

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image.png

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See www.grainge.org for free Authoring and RoboHelp Information

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New Here ,
Aug 24, 2021 Aug 24, 2021

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I am not seeing what you describe.  At this point, I have to go into the raw code to see what the IMG SRC reads.  

 

bfreed01_0-1629818986196.png

 

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Adobe Community Professional ,
Aug 24, 2021 Aug 24, 2021

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Have you hidden the right panel?

 

What are you seeing? Please use the photo icon to insert images within the post. Seeing an image inline with the text makes it easier for anyone answering or viewing the post.

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New Here ,
Aug 24, 2021 Aug 24, 2021

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I do not know if I hid the right panel or not.  I cannot find a way to unhide it.  I was given two weeks to completely convert the online help, update it, augment it with new content, publish and release.  I'm trying to learn how to pilot a 787 when I used to pilot a Piper cub, and it's not going well.  🙂 

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Adobe Community Professional ,
Aug 24, 2021 Aug 24, 2021

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Like I said, a screenshot of what you are seeing would help. Are you seeing what is on the extreme right in my screenshot, the icons where the arrow points? If you are, then click the one I have pointed to.

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New Here ,
Aug 24, 2021 Aug 24, 2021

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I have to shut down and reboot.  I have discovered that RoboHelp takes 10 seconds or more to respond to a command after I've been in a Teams Meeting, which I have several times a day.  Shutting down RoboHelp and restarting does not solve the issue.  I have to completely reboot my laptop.  I'll try to figure out why I cannot unhide the right panel later.  Sorry.

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Adobe Community Professional ,
Aug 24, 2021 Aug 24, 2021

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It really would help to know what you are seeing but I'll leave it with you.

 

Something is wrong on the machine if Teams is having that effect. Works OK for me (no impact on RoboHelp).

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New Here ,
Aug 24, 2021 Aug 24, 2021

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OK.  Yes, I know the problem likely lies with Teams and some special configurations for us remote workers.  Anyway, here is what I am seeing. And I appreciate so much your patience. RH2020HelpNeededImages.png

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Adobe Community Professional ,
Aug 24, 2021 Aug 24, 2021

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Look in the General properties. You need to apply Update 5, that's why you are not seeing the same as me. Many other improvements. 

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Adobe Community Professional ,
Aug 24, 2021 Aug 24, 2021

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Do note that if you have the first release of RH2020 (2020.0) there was a bug with Check for updates and you will need to manually download the latest version. Once you do that the Check for Updates function will work correctly.

 

https://www.adobe.com/support/robohelp/downloads.html

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New Here ,
Aug 26, 2021 Aug 26, 2021

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Peter, I looked in General Properties, but I see nothing about Update 5 in there. 

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Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

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No, applying Update 5 will show you more things than what you currently see. What point version are you currently running?

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Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

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Look in General Properties for the image properties.

 

Apply Update 5 to see the same view I showed.

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New Here ,
Aug 26, 2021 Aug 26, 2021

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Ah.  Sorry, Peter.  I read very literally and thought you meant for me to look into General Properties to apply the update I needed to apply.  My current version is 2020.3.3.2.

 

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Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

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I would apply Update 5 as it will be easier to see what you want, quite apart from the extra bug fixes. 

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New Here ,
Sep 01, 2021 Sep 01, 2021

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LATEST

After a series of hiccups in actually procuring the RH2020 subscription, I am finally operational.  However, I cannot use the content I converted from RH2017 to RH2020.  There are script error which prevent things like the TOC from loading.  I ran a second conversion; same outcome. I created a small project, tested it, and there were no script errors.  

So, I created a pristine project, imported the master pages and style sheets, and images, then started rebuilding content.  It will take a while but it will be clean. My deadline is now end of the year, rather than the original two weeks.

Thanks to Peter and all who helped me through this. Ultimately, it worked out for the best.  I won't be shoving a project out there which is not exactly ready for prime time, and I will be building topics and content relationships using the new RH2020 features.  The result will be a much better one. 

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