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RH 2022.3.93 Error generating Word Document

New Here ,
Dec 04, 2023 Dec 04, 2023

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Hello. I get the following error when attempting to generate a Word document.

ENOENT: no such file or directory, lstat 'C:\Users\lanal.JSE\AppData\Local\Temp\RHTMP\WordDocHkgpF4\PTS_Bonds.docx'

 

regards Lana

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Community Expert ,
Dec 04, 2023 Dec 04, 2023

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Make sure you have enough rights to be able to create folders/files in that hidden Appdata directory.

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New Here ,
Dec 04, 2023 Dec 04, 2023

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I do have rights because exactly two of my 15 projects compiled successfully to that folder.

 

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Community Expert ,
Dec 04, 2023 Dec 04, 2023

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I am dubious you can generate to that folder. Try C:\DocTest to see what happens.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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New Here ,
Dec 04, 2023 Dec 04, 2023

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Hi Peter. I have not set that up. My output folder is on my local C drive.  Robohelp automatically generates the output first to the appdata folder. 

 

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Community Expert ,
Dec 04, 2023 Dec 04, 2023

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What folder is specified in the preset?

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New Here ,
Dec 04, 2023 Dec 04, 2023

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the preset displays the following folder : C:/LTL2022/BONDCCP/BONDCCPWord/

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Community Expert ,
Dec 05, 2023 Dec 05, 2023

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That's valid so try the search I suggested. After that I suggest for this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

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Community Expert ,
Dec 04, 2023 Dec 04, 2023

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There are two forum search boxes. Enter ENOENT in the lower one.

 

image.png

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