RH 7 - IE 8 - Blank page

[disneeprincess]

Hi again,

Our developers finally linked the RH 7 Webhelp project to our application. We are using map ids to call the project (context sensitive help.) We tested the project with IE 8. When we have one topic open and move to another page and try to open another topic, we receive a blank page. This does not happen with IE 7. I noticed this thread which dealt with RH 8 - http://forums.adobe.com/message/1046329#1046329. Is there a fix for RH 7 & IE 8? I looked at Peter's website for Calling Webhelp, and I have sent the developers the link to his site. Am I missing some other information or is this a bug that I should report or ???

Thanks,

Julie

[Peter Grainge]

Your developers will find reference to this in the topics you have pointed them to.

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See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge

[disneeprincess]

Hi Peter,

Sorry, but I don't understand. Do you mean the two articles that your website references for calling webhelp?

Thanks,

Julie

[Peter Grainge]

You said you had pointed your developers to pages on my site and I was just confirming that those pages are what they need to read.

---

See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge

[disneeprincess]

Hi again,

I checked with the developer about how he is calling the help. He said that he is using the method shown on your site. Here is what happens when using IE 8:

1. The first call to help opened a new window with the correct help topic displayed.

2. We left the window open and clicked the Help button again. The original help window became blank, and a 2nd help window opened.

3. We left both windows open and clicked the Help button again. This time, we received the error message: Access denied, whcsh_home.htm.

I'm mentioning this again because with IE 7, we don't have this problem. I can repeatedly click the Help button without closing the RH window, and I received the different help topics correctly.  Should I try replacing the whcsh_home.htm with the file you have on your site for RH8? Or is it only for RH8?

Thanks,

Julie

[Peter Grainge]

This is a developer territory problem and I wish I could help you. We use URLs and the way our call works is open the first CSH topic and the help window appears on top. If left open and another CSH topic is called, it appears in the same window but it does not appear on top, the taskbar button has to be clicked. Not ideal but we have had to settle for that.

---

See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge

[disneeprincess]

I understand. Thanks for trying to help!

Julie