RH can't open the settings.isf file. NOW what am I to do?

[Guest]

I have TCS 2 and am linking FM9 book to RH8 project.

I had some problem with my TOC and couldn't figure it out, so I decided to start a new RH project and relink my book. When I tried to load the settings from my stetting.isf file, I get the following error message: "Experiencing problem opening the setting file. Please import another settings file." I don't HAVE another settings file. THIS is the one I have worked to build over the last four MONTHS. I tried exporting settings from other projects, and it tells me it exported successfully, but gives me the same error when trying to load the settings file. Please, please help me. I am supposed to be done with this project today.

Missy

[SueC2009]

Hello all,

I'm having this exact same problem. I am using TCS 3 and am linking a FM book. I can't get the isf file to import. It gives me an error and then asks me to use another settings file.

I tried to follow the instructions here, but it just doesn't work.

http://blogs.adobe.com/techcomm/2010/03/demystifying_mapping_filesettingisf_and_toc_generation.html

And the weird part is, I tried several times and finally exported an isf file directly to the root of my C: drive, but the error message kept referring to the file as if it were located on my Desktop (which was the original location I used).

I really need help with this one - looks like I'll miss my deadline on Monday otherwise.

thanks.s

[Peter Grainge]

I cannot help you with this problem but I am thinking it might help the people who can if you were to add screenshots of the error messages. Use the camera icon above to insert them.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[SueC2009]

That's a good idea Peter. I've attached some screen shots, and here are the steps I followed:

1. Open project that has the FrameMaker to Robohelp settings defined.
2. Select File > Project Settings
3. In the Project Settings dialog, select "Save Settings to:" In this example, I used the following location: C:\test\settings.isf
4. Click ok.
5. Click File > Close Project
   
6. Open the project that I need to import settings into.
   **Note that this project uses the same template as the project I used to export settings; in other words, it has the exact same set of paragraph tags, character tags, colors, cross-ref formats, etc defined.
7. Attempt #1: I am trying to import my settings BEFORE linking the FrameMaker book.
8. File > Project settings.
9. Load Settings from:
   c:\test\settings.isf

Note the error message (screen cap attached). I'm not sure where it's looking for the file, but it isn't the location I specificed.

It seems to be looking here:
C:\Documents and Settings\myusername\Local Settings\Temp\IFSfolder

1. Attempt #2 Link the Frame book and THEN try to import the settings. Same results.

[Jeff_Coatsworth]

I'd say your issue isn't coming from the .isf file import, it from the css you're using (or that the project thinks you are using). Try killing off that temp folder & make sure that whatever css you are using is located in the correct place. Then try the .isf import.

[SueC2009]

Hi Jeff,

I did try to delete everything in that temp folder - it didn't work.

The correct CSS file is defined in the project, and it is the right one that's in the temp folder...

[Jeff_Coatsworth]

That's an odd place for a project's default RHStyleMapping.css file - I just checked where all of mine are hiding; other than the ones inside each project's folder, the default one seems to come from the c:\program files\adobe\adobe robohelp 9\template folders. How did yours end up there?

[SueC2009]

Hi Jeff,

My CSS file is in the project folder too. But when I did all this business with the ISF file, it got copied to that temp folder. I did not manually put it there. What I meant was, I checked it, and the one that got copied is the correct CSS file that also exists in my Project folder.

Missy, thanks for your response. My project is a new project. I chose my template (created with the project template generator script) to create a new project and the first thing I did after that was try to import the isf file.

[Guest]

The only way I was able to resolve this, was to open a new project, import the settings.isf and re-link the book.

Missy