RH project's ID doesn't work, mapping's good

Report · Jun 22, 2011

Hi all, one of the IDs in my chm file doesn't seem to work.

The ID mapping checks out on the developer's side but when I press F1 on that particular page, my help project's default topic. I'm using 'Adobe RoboHelp 7 HTML' and importing a word document.

Interestingly enough, I've had this problem with two specific IDs. In other words, in some chms, the bad ID may work but then a second ID, which worked fine in previous chms, would become corrupt - and the two IDs switch between themselves. In any one chm, only one topic appears corrupt.

I've had this problem for the last 3 years or so and I've tried a number of things, like starting a new project, using an older project setup that used to work, and I've also tried importing a doc and a docx, neither works.

I'd greatly appreciate any suggstions.

-Steve

Report · Jun 23, 2011

Hi Steve and welcome to the RH community.

This is a hard one for us to visualise. Can you try and give us some concrete examples (perhaps screenshots) of what is going on. List out the mapids being used and the intended topic targets and then what actually happens, whether it is always consistent or whether there are other factors at play. BTW you can add screenshots by using the icon indicated below.

The RoboColum(n)

@robocolumn

Colum McAndrew

Report · Jun 23, 2011

Thanks for the quick response Colum,

There are two IDs giving me problems (screenshots) and in each chm I create, one of the two stops working.

1. SdpUpload:

2. Job_Chain_Query

My project's conversion options are:

From my testing, mapping different topics hasn't helped so that leads me to think that the cause might be somehow connected with the IDs themselves, with dev's side or maybe it's something internal in my RH setup.

I don't know how the IDs can be at fault because they switch between themselves at being corrupted.

On the developer's end, the mapped topic correctly appears when they check these IDs' mappings in the code.

I don't know if it's important, but the other tech writer, who works on an unrelated product and also uses RH 7, hasn't encountered this issue.

If I'm forgetting anything, please let me know and I'll gladly send it over.

- Steve