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RH2017 - Gathering user information and customer feedback

Participant ,
Sep 13, 2018 Sep 13, 2018

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In RH responsive html5 output

can we gather user information about which help topics are accessed? I.e., generate reports on usage? 

And also, can we gather customer feedback such as “Was this topic helpful”?

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Community Expert ,
Sep 13, 2018 Sep 13, 2018

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There are many threads on this.

Neither are built into the core product.

Statistics can be gathered free using Google Analytics.

Usefulness - you would need to purchase and install RoboHelp Server where the help is hosted.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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