RH2017 - Gathering user information and customer feedback

Report · Sep 13, 2018

In RH responsive html5 output

can we gather user information about which help topics are accessed? I.e., generate reports on usage?

And also, can we gather customer feedback such as “Was this topic helpful”?

Report · Sep 13, 2018

There are many threads on this.

Neither are built into the core product.

Statistics can be gathered free using Google Analytics.

Usefulness - you would need to purchase and install RoboHelp Server where the help is hosted.

See www.grainge.org for free RoboHelp and Authoring information.

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