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RH2017 - Responsive HTML5 Output shows blank

Explorer ,
Aug 20, 2018 Aug 20, 2018

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Hello Team,

For one of our help system, when I generate a Responsive HTML5 output I see this:

The right side appears blank. Any idea if something is wrong in the source code? I tried generating Responsive HTML5 output by using another source anc it worked well.

Any idea how to troubleshoot this?

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HTML5 layout

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Adobe Community Professional ,
Aug 20, 2018 Aug 20, 2018

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That looks you are generating to source control. Is that the case? I believe you have to generate locally and then check the output in.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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Explorer ,
Aug 20, 2018 Aug 20, 2018

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Tried generating in a different location as well, on the local machine for example c:\myoutput\help. The same shows up for some reason.

The web help output looks fine though. Is it something to do with the CPD file or anything else?

I tried deleting the CPD file but while opening the project it creates one blank file.

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Adobe Community Professional ,
Aug 20, 2018 Aug 20, 2018

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Try using a skin from the gallery that you haven't used before. If that works it will give me a clue as to what is wrong.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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Explorer ,
Aug 20, 2018 Aug 20, 2018

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I tried charcoal grey instead of azure blue and that worked. So looks like it is azure blue that is the issue?

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Adobe Community Professional ,
Aug 20, 2018 Aug 20, 2018

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First do you have all the updates applied.

Second, with all updates applied go back to your output and click the Gallery button. Select the layout again and apply a slightly different name, such as AzureBlue2, no spaces. Does it work now?


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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Explorer ,
Aug 20, 2018 Aug 20, 2018

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Yes, all updates are applied.

I tried giving a different name and that is magic..it worked:).

I wonder what might have happened?

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Adobe Community Professional ,
Aug 20, 2018 Aug 20, 2018

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Not magic.

In Update 2 a new version of the layout was added to fix some issues. I guess you missed when generating that the Output View would have reported some incompatibility.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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