RH2017 - tags and filtering in URL complex scenario

[Tejas Dandekar]

Hi Peter, Willam van Weelden​, Captiv8r​, or anyone who would have suggestion to this complex scenario:

We are working on a PoC where the product is installed on server A and the help is hosted on server B. Product calls the help via an URL:

https://ipaddress_server_B/help1.0/index.htm.

Server B has MS IIS configured that hosts the Responsive HTML5 help output.

The complex scenario is that for v1.0, we have a set of users who will see all content and a set of users who will not see all the content.

So when both the set of users access: https://ipaddress_server_B/help1.0/index.htm how can we ensure that they see what they are authorized to see?

We have only one output and one URL that the users will access. By applying conditional text we can either hide or show the content in the entire output, but is it possible to filter by using tags in the URL? For example, I can apply tag1 and tag2 to different parts of the content. In that case, can we pull the relevant content by filtering in the URL. For example:

https://ipaddress_server_B/help1.0?tag=tag1/index.htm

Any ideas/suggestion? Sorry, for this complex scenario.

[Peter Grainge]

There's no need to name people you want to help and it can work against you.

If you want to control what users can see, you either need two outputs or RoboHelp Server.

Even two outputs is not foolproof if users find out where it is installed. To overcome that, your developers would need to come up with something.

With tags and DCF, you can set things up so that users see what you want and what they need but they can still see the rest.

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See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

[mjjhhc]

Tejas, you may already have resolved your question…

What Peter says make perfect sense to me especially about two outputs.

Especially, RH is a content application, not a security application.

However, I wonder if using information types might help. Has anyone used them to achieve security goals?

Not sure what environments or protocols you are using.

BUT let me add, if by any chance you are publishing to a SharePoint environment, and are a content manager you should be able to restrict content via SP protocols.

[Peter Grainge]

Information Types were, to the best of my knowledge, for CHMs only and they never did work anyway.

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See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge