RH2019, Browser based Help Popup closes in Chrome/Firefox

Report · Aug 02, 2019

Hello,

Adding more info to the question Re: RH2019, Browser based Help Popup closes in Chrome.

It seems there in a bug in Robo help. I reproduced this bug using simple HTML/JavaScript. Every time on click of other link, popup help window is closes in Chrome.

Following are the steps to reproduce;

See the code for testRoboHelp.jsp and other.html
Go to testRoboHelp.jsp.
Click link "Robo Help" , a popup Help window is open.
Click link "Other" . Help window is closed, user is navigated to other page.

testRoboHelp.jsp

<%@ page language="java" contentType="text/html; charset=ISO-8859-1"

pageEncoding="ISO-8859-1"

%>

<!DOCTYPE html>

<html>

<head>

<meta charset="ISO-8859-1">

<title>Test RoboHelp</title>

<script type="text/javascript" src="js/RoboHelp_CSH.js"></SCRIPT>

</head>

<body>

<div>

<a href="#" onclick="clickHelp()"> Robo Help</a>

</div>

<div>

<a href="javascript:void(0)" onclick="clickOther()"> Other </a>

</div>

<script>

function clickHelp() {

var robohelpLocation = 'help/help.htm';

var HH_DISPLAY_TOC = 1;

var helpCommand = HH_DISPLAY_TOC;

var hParent = 0; // Reserved - Use 0

var strHelpPath = robohelpLocation; // Path to help system start page

var strCategory = false; // Content Category defined in AIR SSL Dialog

var strWnd = ''; // Name of custom window

var uCommand = helpCommand; // Command to display help

var nMapId = 0 ; // Map ID associated with the topic to open (if using HH_HELP_CONTEXT), otherwise 0

RH_Show_BrowserBasedHelp(hParent, strHelpPath, strCategory,strWnd, uCommand, nMapId) ;

}

function clickOther(){

location.href = "other.html";

}

</script>

</body>

</html>

other.html