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RH2020 - Are Favorites stored across sessions for a user?

Explorer ,
Apr 14, 2021 Apr 14, 2021

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Hello,

 

I have a question. We have a Frameless out of the Online Help (Studio skin).

The Add to Favorites is a cool feature. The help is integrated in the product and only the logged in users can view the help in my case.

If User A logs in and views the help, adds 5 topics to favorites and then logs off. User B does the same.

Would User and A and User B be able to see the topics that they added to favorites upon subsequent login?

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Explorer ,
Apr 15, 2021 Apr 15, 2021

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Any suggestion on this? @Peter Grainge or anyone in the group?

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Adobe Community Professional ,
Apr 15, 2021 Apr 15, 2021

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I haven't tried it, but it wouldn't be a very useful feature if it was only available per session. 

 

If you're worried about the login preventing it being saved, I wouldn't have thought so - I imagine it's based on cookies somehow, so if the user cleared cookies it might get wiped out, but I don't think logins prevent cookies.

 

Otherwise I think you'll have to contact Adobe for more technical information.

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Adobe Community Professional ,
Apr 16, 2021 Apr 16, 2021

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They wouldn't see each other's favourites but they should see their own unless they have set up their browser to clear cookies. I believe that is how they are saved.

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