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RH2020 Error message: Failed to Generate Printed Documentation

New Here ,
Jul 23, 2020 Jul 23, 2020

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Last week I was able to print successfully. I restarted my computer, opened RH2020 and tried printed documentation output again. Still getting the same error message.

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Output presets

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Community Expert ,
Jul 24, 2020 Jul 24, 2020

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I can't see why the same content and the same preset would work and then fail. You say last week you printed successfully but then say you are still getting the same message. That implies if failed before.

 

Please clarify and are you talking about a Word output or PDF?

 

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New Here ,
Jul 31, 2020 Jul 31, 2020

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Hi Peter,

Output to both Word and PDF worked when I was using RH2019 trial version. When I purchased RH2020, output to Word and PDF did not work. I worked with Adobe support on this problem. It was solved after I was given a Java script to download and install on my computer. 

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Community Expert ,
Jul 31, 2020 Jul 31, 2020

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Had you said you were using 2019 when it worked but had since upgrade, I would have known the cause. As it was, it seemed like it was the same version was being used.

 

Always give full details please.

 

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