• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

RH2022 - Can't create output on an SSD

Community Beginner ,
Jul 09, 2024 Jul 09, 2024

Copy link to clipboard

Copied

I have RH 2022.4.179. When I try to build output (I've tried Frameless and Responsive) to an external SSD, I always get error "EISDIR: illegal operation on a directory, readlink," which is a nodejs error where it's trying to read a directory like it's a file.  I can create output on my "HD" (which is an SSD), and on an external disk-type HD - why not on external SSD's? The project is simple, basically just a test project with a few simple htmls. Does anyone know of any limitations? Both the extrnal HDs that fail are exFAT, not ntfs.

__PRESENT

__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT

Views

273

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Jul 09, 2024 Jul 09, 2024

You've probably identified the issue - it's the file system being used. But you can confirm that with the RH folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

Votes

Translate

Translate
Community Expert ,
Jul 09, 2024 Jul 09, 2024

Copy link to clipboard

Copied

You've probably identified the issue - it's the file system being used. But you can confirm that with the RH folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 09, 2024 Jul 09, 2024

Copy link to clipboard

Copied

Yeah, I have a sneaking suspicion it's an unintended consequence of their build stream - something losing a race, maybe (like the internal build system looking for a file before the file system says it's there). I'll try the support people.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 09, 2024 Jul 09, 2024

Copy link to clipboard

Copied

Let us know what they tell you. It has always been the case you should generate to the same partition/drive for the last twenty years or so.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 09, 2024 Jul 09, 2024

Copy link to clipboard

Copied

I had another SSD, so I reformatted that one as NTFS (it was new, so nothing to lose!). Same project, generated output to it, no errors. RH 2022 must not like exFAT I guess. I filed a support request. We'll see what they say.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 12, 2024 Jul 12, 2024

Copy link to clipboard

Copied

Here's what they said:

Hi ,

I checked and while it works fine on an external device with NTFS format it is not working on exFat format which would indicate that the exFat file system is not supported.

Additionally we recommend that you generate and publish the output on C: drive instead of an external drive or a network drive.

In case you still wish to pursue this further you can log an enhancement request from Adobe Wish Form below:
https://www.adobe.com/products/wishform.html

At least we know. <sarc>Makes me wonder why there's  a browse button on the output pane.</sarc> 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 12, 2024 Jul 12, 2024

Copy link to clipboard

Copied

LATEST

I'd just use the Tracker (https://tracker.adobe.com/) to submit an enhancement request.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 09, 2024 Jul 09, 2024

Copy link to clipboard

Copied

RoboHelp is designed to generate the output to the same drive as the project. To get it on another partition or drive, you need to then publish it. That can be done by using the Publish feature or a simple copy.

 

That said, what you are seeing is not what I would expect and not what I get when I try the same thing. I just see a dialog saying the generation failed. Are you a Windows user or Mac?

 

For test purposes, generate to the same partition/drive and see what happens.

 

Otherwise it is as @Jeff_Coatsworth has suggested.

 

Let us know how you get on.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 09, 2024 Jul 09, 2024

Copy link to clipboard

Copied

I'm on Win 11. My project is on the same external HD as the output folder, but RH just won't create complete output there. Up one folder, down one folder, should be simple. It creates some files, but does not finish. If you right-click on the output preset name and View Log, that's where I found the error.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 09, 2024 Jul 09, 2024

Copy link to clipboard

Copied

I thought you were working on different drives. 

 

I have just tried generating from D drive (a partition) to X drive, an SSD. and that fails.

I also copied the project from the D drive to the X drive and generated to the X drive. Again if failed. 

 

In both cases the log gives this error. (Right click the preset to access the log).

 

image.png

 

The generation is fine when both project and output are on my hard drive. I think the answer you will get is both project and output must be on the hard drive. Let us know.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 09, 2024 Jul 09, 2024

Copy link to clipboard

Copied

Interesting. I hadn't realised my SSD was exFAT. Currently backing it up and will reformat it tomorrow and test again. It looks like what used to be is no more and the formatting is the issue.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 10, 2024 Jul 10, 2024

Copy link to clipboard

Copied

Having reformatted my SSD to NTFS, the project on that drive now generates correctly as does the one on D Drive generating to the SSD.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation
Download Adobe RoboHelp